Sr. Technical Account Manager, TAM
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real, specific content. We have content: description (intro), responsibilities (Key job responsibilities), About The Team (maybe About the role?), Work/Life Balance, Inclusive Team Culture, Mentorship and Career Growth, Basic Qualifications, Preferred Qualifications, Benefits (salary ranges and benefits). Also Travel requirement (10% travel). That could be part of responsibilities or a separate section? Not listed as heading but could be under Responsibilities. We'll include Travel under Responsibilities maybe as a bullet.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, equal opportunity, scam warning, application instructions, etc. Also remove duplicated lines. Also remove the Los Angeles County etc. That's legal boilerplate; remove. Also remove the accommodation link etc. Also remove the "Our inclusive culture empowers Amazonians..." maybe keep? It's part of culture but maybe considered boilerplate? It's not EEO but still generic. Safer to remove? It's not required but could be considered fluff. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The inclusive culture statement is not exactly legal but could be considered fluff. Might keep as part of About The Team? But we already have About The Team section includes inclusive team culture etc. We'll keep that content.
We need to preserve all substantive information. So we need to keep the description paragraphs, responsibilities bullet list, About The Team paragraphs (Work/Life Balance, Inclusive Team Culture, Mentorship and Career Growth), Basic Qualifications, Preferred Qualifications, Benefits (including salary ranges and benefits description), Travel requirement.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state salary ranges and benefits, so we can include Pay and Benefits sections. Schedule? Not mentioned besides travel 10% or more. No schedule details. So we omit Schedule.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide sections: About the role (maybe intro description), Responsibilities, About The Team (maybe we could combine into About the role? But we have separate sections: About The Team with subparts Work/Life Balance etc. Could treat as a single section About the team with paragraphs. Or we could split into subheadings? Not allowed; only h3 headings. Could have multiple paragraphs inside.
We also have Basic Qualifications, Preferred Qualifications, Benefits, Pay.
We need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Let's extract content.
Intro description: "Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises—serving as their advocate to AWS product teams."
That's prose.
Key job responsibilities: bullet list? The text: "As a Senior TAM, you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management. You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!"
We can turn each sentence into a bullet or keep as prose? The instruction: Use
- for any list of duties/requirements/benefits. This is a list of duties; we can make each duty a bullet. Let's extract duties:
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Use technical acumen and customer-facing skills to effectively represent AWS at customers and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
- Ability to travel 10% or more as needed.
We could also include "The TAM is the centerpiece of value..." but that's more description; maybe keep as prose after list.
But we can keep that as a bullet or separate paragraph. We'll keep as bullet.
Now About The Team: includes several paragraphs:
- "Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses."
- "Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud."
- "Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness."
- "Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional."
We could keep as separate paragraphs under a section About the Team.
Basic Qualifications: list:
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred Qualifications: list:
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Benefits: The posting includes salary ranges per location and benefits description: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
Then list of salary ranges per location.
We need to include Pay section: maybe a
with salary ranges. Could also list each location as
- . The instruction: Use
- for any list of duties/requirements/benefits. Salary ranges could be considered a list. We'll make a
with each location line.
We also need Benefits section: list of benefits (health insurance etc.) as bullet list.
We must not include application instructions, EEO, etc. Remove the lines about equal opportunity employer, Los Angeles County, San Francisco, accommodation link, etc. Also remove "Our inclusive culture empowers Amazonians to deliver the best results for our customers." That's maybe okay but could be considered fluff; but it's not EEO. Might keep but it's similar to Inclusive Team Culture. Safer to remove.
Also remove "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." That's application instruction; remove.
Also remove "Learn more about our benefits at https://amazon.jobs/en/benefits." That's application instruction? It's a link for more info; could be considered application instruction; but it's about benefits. Might keep as part of benefits? The instruction says remove application instructions. This is a link to learn more; could be considered application instruction. Safer to remove that sentence.
Also remove "The base salary range for this position is listed below." That's fine to keep as intro.
Now construct HTML.
We'll have sections:
About the role
...
Responsibilities
- ...
...
About the Team
... (AWS description)
... (Work/Life Balance)
... (Inclusive Team Culture)
... (Mentorship and Career Growth)
Basic Qualifications
- ...
...
Preferred Qualifications
- ...
...
Benefits
- ...
...
Pay
- ...
...
We need to ensure we don't have empty sections.
Now extract precise text.
About the role paragraph: combine the two sentences? We'll keep as one paragraph.
Paragraph: "Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises—serving as their advocate to AWS product teams."
Now Responsibilities bullets:
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Use technical acumen and customer-facing skills to effectively represent AWS at customers and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges,
- for any list of duties/requirements/benefits. Use
for prose. We need to decide sections: About the role (maybe intro description), Responsibilities, About The Team (maybe we could combine into About the role? But we have separate sections: About The Team with subparts Work/Life Balance etc. Could treat as a single section About the team with paragraphs. Or we could split into subheadings? Not allowed; only h3 headings. Could have multiple paragraphs inside. We also have Basic Qualifications, Preferred Qualifications, Benefits, Pay. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Let's extract content. Intro description: "Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across all industries and sizes—including Automotive, Financial Services, Energy, Healthcare, Industrial and Manufacturing, Media and Entertainment, Telecom, Big Data, and more—gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Sr. Technical Account Manager (TAM) to support and influence our customers' creative and transformative spirit of innovation across all technology areas, including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises—serving as their advocate to AWS product teams." That's prose. Key job responsibilities: bullet list? The text: "As a Senior TAM, you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management. You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!" We can turn each sentence into a bullet or keep as prose? The instruction: Use
- for any list of duties/requirements/benefits. This is a list of duties; we can make each duty a bullet. Let's extract duties:
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Use technical acumen and customer-facing skills to effectively represent AWS at customers and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
- Ability to travel 10% or more as needed.
We could also include "The TAM is the centerpiece of value..." but that's more description; maybe keep as prose after list.
But we can keep that as a bullet or separate paragraph. We'll keep as bullet.
Now About The Team: includes several paragraphs:
- "Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses."
- "Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud."
- "Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness."
- "Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional."
We could keep as separate paragraphs under a section About the Team.
Basic Qualifications: list:
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred Qualifications: list:
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Benefits: The posting includes salary ranges per location and benefits description: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
Then list of salary ranges per location.
We need to include Pay section: maybe a
with salary ranges. Could also list each location as
- . The instruction: Use
- for any list of duties/requirements/benefits. Salary ranges could be considered a list. We'll make a
- with each location line.
We also need Benefits section: list of benefits (health insurance etc.) as bullet list.
We must not include application instructions, EEO, etc. Remove the lines about equal opportunity employer, Los Angeles County, San Francisco, accommodation link, etc. Also remove "Our inclusive culture empowers Amazonians to deliver the best results for our customers." That's maybe okay but could be considered fluff; but it's not EEO. Might keep but it's similar to Inclusive Team Culture. Safer to remove.
Also remove "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." That's application instruction; remove.
Also remove "Learn more about our benefits at https://amazon.jobs/en/benefits." That's application instruction? It's a link for more info; could be considered application instruction; but it's about benefits. Might keep as part of benefits? The instruction says remove application instructions. This is a link to learn more; could be considered application instruction. Safer to remove that sentence.
Also remove "The base salary range for this position is listed below." That's fine to keep as intro.
Now construct HTML.
We'll have sections:
- ... ...
- ... ...
- ... ...
- ... ...
- ... ...
About the role
...
Responsibilities
About the Team
... (AWS description)
... (Work/Life Balance)
... (Inclusive Team Culture)
... (Mentorship and Career Growth)
Basic Qualifications
Preferred Qualifications
Benefits
Pay
- for any list of duties/requirements/benefits. Salary ranges could be considered a list. We'll make a
- . The instruction: Use
- for any list of duties/requirements/benefits. This is a list of duties; we can make each duty a bullet. Let's extract duties:
- Craft and execute technical cloud strategies to drive customer adoption and use of AWS services.
- Use technical acumen and customer-facing skills to effectively represent AWS at customers and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
- Ability to travel 10% or more as needed.
We could also include "The TAM is the centerpiece of value..." but that's more description; maybe keep as prose after list.
But we can keep that as a bullet or separate paragraph. We'll keep as bullet.
Now About The Team: includes several paragraphs:
- "Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses."
- "Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud."
- "Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness."
- "Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional."
We could keep as separate paragraphs under a section About the Team.
Basic Qualifications: list:
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred Qualifications: list:
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Benefits: The posting includes salary ranges per location and benefits description: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
Then list of salary ranges per location.
We need to include Pay section: maybe a