Sr. Technical Account Manager, TAM

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. At AWS Enterprise Support, the Senior Technical Account Manager (TAM) serves as the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises — advocating for them to AWS product teams across technology areas including Compute, Storage, Database, Big Data, AI/ML, Application-level Services, Networking, Serverless, and more. This is not a sales role. The TAM is the centerpiece of value to our Enterprise Support customers, requiring travel of 10% or more as needed.

Responsibilities

• Craft and execute technical cloud strategies to drive customer adoption and use of AWS services
• Represent AWS at customer engagements and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices
• Proactively keep the customer's AWS environments operationally healthy
• Develop close relationships to understand business/operational needs and technical challenges
• Help customers achieve the greatest value from AWS

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience with AWS services or other cloud offerings
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

• USA, CA, Sunnyvale: $176,600 – $239,000 annually
• USA, GA, Atlanta: $153,600 – $207,800 annually
• USA, IL, Chicago: $153,600 – $207,800 annually
• USA, MA, Boston: $153,600 – $207,800 annually
• USA, NY, New York: $169,000 – $228,600 annually
• USA, TX, Austin: $153,600 – $207,800 annually
• USA, TX, Dallas: $153,600 – $207,800 annually
• USA, VA, Arlington: $153,600 – $207,800 annually
• USA, WA, Bellevue: $153,600 – $207,800 annually
• USA, WA, Seattle: $153,600 – $207,800 annually

Company: Amazon Web Services, Inc. Job ID: A10587556. Compensation includes sign-on payments and restricted stock units (RSUs); final compensation determined by experience, qualifications, and location.