Sr. Tech Solutions Specialist
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the job posting.
Key content:
- Title: Senior Technical Solutions Specialist (but we don't repeat as heading)
- Location: Stanford Health Care, PALO ALTO, 500 Pasteur Dr, California (maybe location info)
- FTE: 1.0 FTE Full time Day - 08 Hour
- Job ID: R2660112 (maybe drop)
- Onsite
- Department: TDS Support Svcs Technology & Digital Solutions
- Overview: "A Brief Overview The Senior Technical Solutions Specialist will be responsible for providing advanced technical support and troubleshooting for both Windows and Mac desktop environments, as well as mobile devices. This role ensures that all desktop and mobile systems are functioning efficiently and effectively, providing end-users with a seamless computing experience. The ideal candidate will have extensive experience in IT support, strong problem-solving skills, and the ability to lead and mentor junior team members."
- "What You Will Do" list: many bullet points (some repeated). We need to extract duties.
- Education Qualifications: "Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365"
- Experience Qualifications: "5+ years of experience in endpoint management or a similar role."
- Required Knowledge, Skills And Abilities: long list.
- Licenses and Certifications: "DL - Driver’s License – Any US State"
- Base Pay Scale: "Generally starting at $45.08 - $58.61 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage."
Thus we have Pay info.
Schedule: "Day - 08 Hour" maybe schedule? It says "Day - 08 Hour". Could be schedule: 8 hour day shift. We can include Schedule section if posting actually states them. It does: "Day - 08 Hour". So we can include Schedule.
Benefits: Not mentioned explicitly. No benefits listed. So we should not create Benefits section.
We need sections: About the role (maybe overview), Responsibilities (What You Will Do), Requirements (Education Qualifications + Experience Qualifications?), Qualifications (maybe combine?), Skills (Required Knowledge, Skills And Abilities), Pay, Schedule.
But we must avoid thin sections. Could combine Education and Experience into Requirements. Qualifications maybe separate? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which to include.
We need to preserve all substantive information. So we need to include all details.
We need to avoid duplication: there are repeated bullet points (some appear twice). We should deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't explicitly say to deduplicate, but we should not repeat duplicated lines. It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate the responsibilities list.
Let's extract responsibilities list from "What You Will Do". The list includes many items, some repeated later (like "Perform routine maintenance and updates on desktop systems and mobile devices." appears twice, "Collaborate with IT team members to resolve complex technical issues." appears twice, "Respond to and resolve complex help desk tickets in a timely manner." appears twice maybe). We'll deduplicate.
Let's list unique responsibilities:
1. Provide end user device support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
2. Provide technical support for Windows and Mac desktop systems, including hardware and software troubleshooting.
3. Provide technical support for mobile devices, including smartphones and tablets.
4. Install, configure, and maintain desktop operating systems, applications, and mobile device management (MDM) solutions.
5. Assist with the deployment and setup of new desktop systems and mobile devices.
6. Respond to and resolve help desk tickets in a timely manner.
7. Perform routine maintenance and updates on desktop systems and mobile devices.
8. Ensure desktop and mobile device security through the implementation of antivirus, encryption, and other security measures.
9. Collaborate with IT team members to resolve complex technical issues.
10. Provide end-user training and support for desktop systems, applications, and mobile devices.
11. Document technical procedures and solutions for future reference.
12. Stay current with industry trends and emerging technologies related to desktop and mobile device support.
13. Perform all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
14. Perform onsite initial basic network troubleshooting, port activation, and deactivation at SHC locations.
15. Perform onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
16. Diagnose problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
17. Determine whether OEM assistance is required, and coordinate delivery of OEM vendor parts or labor as required.
18. Provide technical support and setup during special events at SHC locations such as conferences.
19. Maintain contact with desktop and network engineering teams to diagnose and resolve issues and recurring incidents as required.
20. Maintain contact with the SHC Service Desk to provide regular status updates and prompt notice of incident resolution.
21. Complete accurate and timely updates in Asset Management tracking system.
22. Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
23. Assist with asset audits and manage exceptions through a remedial action management process.
24. Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
25. Ensure equipment is per the defined SHC standards.
26. Lead and mentor junior team members, providing guidance and support as needed.
27. Participate in IT projects and initiatives, providing technical expertise and support.
28. Support Inpatient Telemedicine/Audio Visual Equipment.
29. After Hours/Weekend On-Call Support Rotation (Depending on Location).
30. Help to design and deploy AI-driven solutions to automate routine tasks, reducing manual effort and increasing productivity.
31. Collaborate with cross-functional teams to integrate AI technologies into existing workflows and systems.
That seems comprehensive.
Now Education Qualifications: "Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365"
Experience Qualifications: "5+ years of experience in endpoint management or a similar role."
Required Knowledge, Skills And Abilities: a long list. We need to capture that as Skills section.
Let's extract skills list:
- Proficiency with both Windows and macOS operating systems.
- Strong troubleshooting and problem-solving skills.
- Experience with desktop hardware, peripheral devices, and mobile devices.
- Knowledge of desktop and mobile device security best practices.
- Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders.
- Project Management: Ability to manage multiple projects simultaneously, ensuring timely and effective delivery.
- Programming: Proficiency in programming and scripting languages relevant to the role.
- Customer Service: Exceptional customer service skills to handle client interactions and maintain positive relationships.
- Proven leadership and mentoring skills.
- Strong experience troubleshooting, repairing, and supporting the following:
- Windows 10, Windows 11, and Mac operating systems, as well as common end user computing applications (e.g., MS Office 365, Outlook, VPN);
- HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems.
- Apple (iPad) and other common tablet computing devices.
- Printers, monitors, external hard-drives, network interface cards, etc.
- Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
- Cisco switches (e.g., Catalyst, Nexus);
- Cisco wireless access points (e.g., Aironet);
- Infoblox Network Management Tools
- Associated networking devices (e.g., LAN Controllers, WAN Optimizers).
- Windows Desktop and CompTIA A+ preferred.
- Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.
- Video Conferencing Tools (Zoom, Teams, Vidyo Connect)
- Experience with remote desktop support tools and mobile device management (MDM) solutions.
- Familiarity with network troubleshooting and support.
- Attention to Detail: Keen attention to detail to ensure accuracy and quality in technical solutions.
- Adaptability: Ability to adapt to rapidly changing technologies and environments.
- Team Collaboration: Strong ability to work collaboratively with cross-functional teams.
- Strategic Thinking: Ability to think strategically and provide innovative solutions to complex problems.
- Time Management: Effective time management skills to prioritize tasks and meet deadlines.
Also Licenses and Certifications: "DL - Driver’s License – Any US State". Could be under Requirements or Skills? Probably under Requirements or Qualifications. We'll include in Requirements maybe.
Pay: "Generally starting at $45.08 - $58.61 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage."
Schedule: "Day - 08 Hour". Could also include "Full time". We'll put Schedule: Day - 08 Hour (Full-time).
Now we need to decide sections.
We have:
- About the role: overview paragraph.
- Responsibilities: list of duties.
- Requirements: Education + Experience + Licenses? Could be separate Qualifications? But we have both Requirements and Qualifications headings possible. To avoid thin sections, we could combine Education and Experience into Requirements, and Licenses maybe also there. Qualifications maybe not needed if we already have Requirements. But we have Skills separate.
We could do:
About the role
...overview...
Responsibilities
...
Requirements
maybe list education, experience, license? Or we could use for prose and
for list. The instruction: Use - for any list of duties/requirements/benefits, and
for prose. So for Requirements we can use
- for each requirement item.
Thus:
Requirements
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the job posting. Key content: - Title: Senior Technical Solutions Specialist (but we don't repeat as heading) - Location: Stanford Health Care, PALO ALTO, 500 Pasteur Dr, California (maybe location info) - FTE: 1.0 FTE Full time Day - 08 Hour - Job ID: R2660112 (maybe drop) - Onsite - Department: TDS Support Svcs Technology & Digital Solutions - Overview: "A Brief Overview The Senior Technical Solutions Specialist will be responsible for providing advanced technical support and troubleshooting for both Windows and Mac desktop environments, as well as mobile devices. This role ensures that all desktop and mobile systems are functioning efficiently and effectively, providing end-users with a seamless computing experience. The ideal candidate will have extensive experience in IT support, strong problem-solving skills, and the ability to lead and mentor junior team members." - "What You Will Do" list: many bullet points (some repeated). We need to extract duties. - Education Qualifications: "Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365" - Experience Qualifications: "5+ years of experience in endpoint management or a similar role." - Required Knowledge, Skills And Abilities: long list. - Licenses and Certifications: "DL - Driver’s License – Any US State" - Base Pay Scale: "Generally starting at $45.08 - $58.61 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage." Thus we have Pay info. Schedule: "Day - 08 Hour" maybe schedule? It says "Day - 08 Hour". Could be schedule: 8 hour day shift. We can include Schedule section if posting actually states them. It does: "Day - 08 Hour". So we can include Schedule. Benefits: Not mentioned explicitly. No benefits listed. So we should not create Benefits section. We need sections: About the role (maybe overview), Responsibilities (What You Will Do), Requirements (Education Qualifications + Experience Qualifications?), Qualifications (maybe combine?), Skills (Required Knowledge, Skills And Abilities), Pay, Schedule. But we must avoid thin sections. Could combine Education and Experience into Requirements. Qualifications maybe separate? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which to include. We need to preserve all substantive information. So we need to include all details. We need to avoid duplication: there are repeated bullet points (some appear twice). We should deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't explicitly say to deduplicate, but we should not repeat duplicated lines. It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate the responsibilities list. Let's extract responsibilities list from "What You Will Do". The list includes many items, some repeated later (like "Perform routine maintenance and updates on desktop systems and mobile devices." appears twice, "Collaborate with IT team members to resolve complex technical issues." appears twice, "Respond to and resolve complex help desk tickets in a timely manner." appears twice maybe). We'll deduplicate. Let's list unique responsibilities: 1. Provide end user device support during field visits or dispatches, representing SHC IT in a professional and businesslike manner. 2. Provide technical support for Windows and Mac desktop systems, including hardware and software troubleshooting. 3. Provide technical support for mobile devices, including smartphones and tablets. 4. Install, configure, and maintain desktop operating systems, applications, and mobile device management (MDM) solutions. 5. Assist with the deployment and setup of new desktop systems and mobile devices. 6. Respond to and resolve help desk tickets in a timely manner. 7. Perform routine maintenance and updates on desktop systems and mobile devices. 8. Ensure desktop and mobile device security through the implementation of antivirus, encryption, and other security measures. 9. Collaborate with IT team members to resolve complex technical issues. 10. Provide end-user training and support for desktop systems, applications, and mobile devices. 11. Document technical procedures and solutions for future reference. 12. Stay current with industry trends and emerging technologies related to desktop and mobile device support. 13. Perform all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software. 14. Perform onsite initial basic network troubleshooting, port activation, and deactivation at SHC locations. 15. Perform onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions. 16. Diagnose problems before arrival, determining needed parts and documentation to minimize down time and multiple trips. 17. Determine whether OEM assistance is required, and coordinate delivery of OEM vendor parts or labor as required. 18. Provide technical support and setup during special events at SHC locations such as conferences. 19. Maintain contact with desktop and network engineering teams to diagnose and resolve issues and recurring incidents as required. 20. Maintain contact with the SHC Service Desk to provide regular status updates and prompt notice of incident resolution. 21. Complete accurate and timely updates in Asset Management tracking system. 22. Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment. 23. Assist with asset audits and manage exceptions through a remedial action management process. 24. Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle. 25. Ensure equipment is per the defined SHC standards. 26. Lead and mentor junior team members, providing guidance and support as needed. 27. Participate in IT projects and initiatives, providing technical expertise and support. 28. Support Inpatient Telemedicine/Audio Visual Equipment. 29. After Hours/Weekend On-Call Support Rotation (Depending on Location). 30. Help to design and deploy AI-driven solutions to automate routine tasks, reducing manual effort and increasing productivity. 31. Collaborate with cross-functional teams to integrate AI technologies into existing workflows and systems. That seems comprehensive. Now Education Qualifications: "Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365" Experience Qualifications: "5+ years of experience in endpoint management or a similar role." Required Knowledge, Skills And Abilities: a long list. We need to capture that as Skills section. Let's extract skills list: - Proficiency with both Windows and macOS operating systems. - Strong troubleshooting and problem-solving skills. - Experience with desktop hardware, peripheral devices, and mobile devices. - Knowledge of desktop and mobile device security best practices. - Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve technical issues efficiently. - Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders. - Project Management: Ability to manage multiple projects simultaneously, ensuring timely and effective delivery. - Programming: Proficiency in programming and scripting languages relevant to the role. - Customer Service: Exceptional customer service skills to handle client interactions and maintain positive relationships. - Proven leadership and mentoring skills. - Strong experience troubleshooting, repairing, and supporting the following: - Windows 10, Windows 11, and Mac operating systems, as well as common end user computing applications (e.g., MS Office 365, Outlook, VPN); - HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems. - Apple (iPad) and other common tablet computing devices. - Printers, monitors, external hard-drives, network interface cards, etc. - Cisco routers (e.g., 36XX, 76XX, ASR 1XXX); - Cisco switches (e.g., Catalyst, Nexus); - Cisco wireless access points (e.g., Aironet); - Infoblox Network Management Tools - Associated networking devices (e.g., LAN Controllers, WAN Optimizers). - Windows Desktop and CompTIA A+ preferred. - Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction. - Video Conferencing Tools (Zoom, Teams, Vidyo Connect) - Experience with remote desktop support tools and mobile device management (MDM) solutions. - Familiarity with network troubleshooting and support. - Attention to Detail: Keen attention to detail to ensure accuracy and quality in technical solutions. - Adaptability: Ability to adapt to rapidly changing technologies and environments. - Team Collaboration: Strong ability to work collaboratively with cross-functional teams. - Strategic Thinking: Ability to think strategically and provide innovative solutions to complex problems. - Time Management: Effective time management skills to prioritize tasks and meet deadlines. Also Licenses and Certifications: "DL - Driver’s License – Any US State". Could be under Requirements or Skills? Probably under Requirements or Qualifications. We'll include in Requirements maybe. Pay: "Generally starting at $45.08 - $58.61 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage." Schedule: "Day - 08 Hour". Could also include "Full time". We'll put Schedule: Day - 08 Hour (Full-time). Now we need to decide sections. We have: - About the role: overview paragraph. - Responsibilities: list of duties. - Requirements: Education + Experience + Licenses? Could be separate Qualifications? But we have both Requirements and Qualifications headings possible. To avoid thin sections, we could combine Education and Experience into Requirements, and Licenses maybe also there. Qualifications maybe not needed if we already have Requirements. But we have Skills separate. We could do:
About the role
...overview...
Responsibilities
- ...
Requirements
- maybe list education, experience, license? Or we could use
- for any list of duties/requirements/benefits, and
for prose. So for Requirements we can use
- for each requirement item.
Thus:
Requirements
- for each requirement item.
Thus:
for prose and
- for list. The instruction: Use