Sr. Solutions Service Specialist

About the Role

The Sr. Solutions Service Specialist ensures customer satisfaction by delivering on-site service and support for MSC's inventory management solutions. This role manages ControlPoint Solutions such as Vendor Managed Inventory (VMI), vending, Onsite solutions, and storeroom programs. It involves proactive product replenishment, equipment maintenance, Lean (6S) practices, and customer engagement. The position requires a customer-focused sales and service growth mindset, partnering with sales to drive solution expansion and retention.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
• Perform product put-away, order management, and inventory optimization.
• Utilize operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with key customer personnel to resolve issues, proactively solve problems, and direct customers.
• Promote MSC customer loyalty through the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Identify, record, and track customer cost savings opportunities.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates on MSC inventory management solutions.
• Maintain up-to-date knowledge of all inventory management solutions.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Participate in special projects and perform additional duties as required.

Qualifications

• 2+ years in Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, with demonstrated excellence in Customer Engagement.
• High School Diploma or equivalent required.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent time management and organizational skills.
• Understanding of MSC solutions, products, and services.

Preferred Qualifications

• College degree preferred.
• Relevant military experience is a plus.
• Proficiency with mobile business applications preferred.
• Strong technical and mechanical aptitude are a plus.

Other Requirements

• Valid driver's license required.
• 80%+ travel required.
• Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods).
• Must adhere to MSC and Customer-specific safety requirements.
• Must pass Customer-specific requirements, including drug testing and background checks.

Pay

Compensation starts at $18.17 - $28.56 per hour, depending on candidate location and experience. Actual compensation is based on relevant experience, education, and peer pay equity.

Work Location: Chattanooga, TN

Employment Type: Full Time

Job Category: Vending Management