Sr. Solutions Service Specialist

Duties And Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
• Perform product put-away, order management, and inventory optimization.
• Utilize operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions, proactive problem solving, and direct customers on where to go for what.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Identify, record, and track customer cost savings opportunities.
• Able to use a Standard Operating Procedure or customer profile to effectively manage service at customer accounts and make required changes as needed.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Able to identify customer opportunities across the MSC Business Units.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates on MSC inventory management solutions, where-to-go-for-what, review MSC processes, and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Qualifications

• 2+ years in at least one of the following is required: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles.
• A High School Diploma or equivalent required.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent time management and organizational skills.
• Understanding of MSC solutions, products, and services.
• College degree preferred.
• Relevant military experience is a plus.
• Proficiency with mobile business applications preferred.
• Strong technical and mechanical aptitude are a plus.
• Valid driver's license may be required.
• Position requires 80%+ travel.
• Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods).
• Must adhere to all MSC and Customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, ect.
• Must be able to pass Customer specific requirements which may include but are not limited to drug testing, criminal background checks , etc.