Sr. Systems Engineer, M365

Responsibilities

• System Engineering
• Design, implement and manage M365 services in accordance with global and SPE security policy requirements.
• Monitor and troubleshoot M365 platform issues, ensuring optimal performance and availability.
• Manage outages, identify root cause analysis and resolve all M365 platform issues within allowed service levels.
• Proactively identify and remediate security risks pertaining to the platform and product suites.
• Develop and maintain documentation for M365 configurations, processes, and best practices.
• Collaborate with IT and business units to gather requirements and deliver tailored solutions that enhance productivity.
• Stay current with Microsoft 365 updates and features, recommending continuous improvements and new functionalities.
• Lead in cross-functional projects and contribute to strategic planning for future M365 initiatives.
• Develop key performance metrics to drive business value of IT.
• Conduct user training and provide technical support to ensure effective use of M365 tools.
• IT Operations Support
• Primarily responsible for SPE’s M365 tenant.
• Manage outages, identify root cause, and resolve all M365 issues within allowed service levels.
• Participate in the change control processes.
• Participate in the development of operational procedures and policies.
• Communicate change requests, issues and resolutions, event status as well other important matters to all areas of IT and customer departments.
• Identify, resolve and escalate business issues as appropriate.
• Escalation point for operations support team.
• Manage after hours and on-call support.

Requirements

• Bachelor’s Degree preferred
• Knowledge of systems concepts (Unix or Linux).
• Minimum 8 years employment in the IT industry working with a major systems and vendors.
• Minimum 5 years’ experience with M365 Cloud environment required.
• Minimum 3 years’ experience with Microsoft Entra ID, Exchange and ProofPoint required.
• Minimum 3 years’ experience with Microsoft Teams, SharePoint, OneDrive and Power Platform.
• Minimum 3 years’ experience with MDM (InTune).
• Minimum 2 years’ experience with Graph API, Terraform.
• Knowledge of Microsoft 365 platform product suites, identity and federation services and cloud security.
• Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment.
• Strong written and oral communications
• Excellent problem-solving abilities, strong decision making skills and make sound judgment decisions.
• Ability to work effectively with team members, clients and other areas of IT
• Ability to take initiative and work with minimal supervision.
• Ability to handle multiple tasks and be flexible in a fast-paced environment.
• Ability to deliver on time.
• Experience with infrastructure as code / configuration management is a plus.
• Programming experience is a plus.
• 2+ years of entertainment experience is a plus.