Sr. Systems Engineer (Broadcast - Graphics & Immersive Production)

About the role

As a specialist in graphics, you will serve as a Subject Matter Expert responsible for providing global 3rd Level Engineering support. Your role includes participating in the design and delivery of graphics and immersive production solutions, researching and evaluating new technologies, ensuring complete documentation is available to all COE participants, and providing Level 2 support guidance. You will also play a key role in developing standards, training Tier 2 support staff, and driving knowledge sharing across the organization.

Responsibilities

• Conduct laboratory testing on new software versions and features, track bugs, monitor hardware for graphics systems, test graphics deployments on-premises and in the cloud, and evaluate new technologies and workflows for operational use.
• Troubleshoot complex issues, follow up on issues with suppliers and vendors, manage tickets, and serve as a Tier 3 escalation point for critical production incidents. Be available on-call for global emergencies (Major Incidents).
• Create and update documentation, standards, and operational procedures for graphics systems. Generate SOPs for Tier 2 support, provide training, and help build support readiness across regions.
• Participate in the design, implementation, testing, and commissioning of new graphics and immersive production systems, including documentation and training for Tier 2 support and other COE team members.
• Attend COE meetings to track issues, discuss new projects, and analyze and define future technology solutions.

Requirements

• Minimum of 5 years of experience with broadcast technology related to live productions, including knowledge of 2D and 3D graphics systems, AR/VR/XR solutions, and camera tracking systems.
• Methodical in troubleshooting issues both in the lab and during support cases.
• Experience implementing, supporting, or integrating production technology solutions.
• Detail-oriented in creating and maintaining technical documentation.
• Strong communication skills and the ability to work effectively in a collaborative environment across technical and non-technical teams.
• Ability to mentor and share knowledge with engineering and support teams.

Qualifications

• Knowledge of implementing cloud-based production solutions.
• Experience with graphics platforms such as VizRT, Ross XPression, Pixotope, Unreal Engine, or similar technologies.
• Experience with tracking systems, virtual production environments, or LED volume technologies.
• Experience with scripting, automation, or workflow integration.

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