Sr. Systems Engineer

Title: Sr. Systems Engineer Reports to: Client Technology Manager Department: Support Location: New York, NY – Hybrid Term: Full-Time About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! Position Overview We are seeking a Sr. Systems Engineer to join our growing Support team in New York. This is a highly technical, hands-on role responsible for providing advanced support, systems administration, infrastructure troubleshooting, and technical escalation across Atlas Technica client environments. The Sr. Systems Engineer serves as an escalation point for Junior Systems Engineers and Systems Engineers while working closely with Client Technology Managers and other technical teams to resolve complex issues, maintain client environments, and support infrastructure, cloud, security, and technology initiatives. The successful candidate will combine strong technical expertise with excellent communication, ownership, problem-solving, and a customer-first approach. This hybrid position requires the ability to provide both remote and onsite support within the New York area based on client and business needs. Position Responsibilities Provide advanced remote and onsite IT support across assigned client environmentsServe as an escalation point for Junior Systems Engineers and Systems Engineers on complex technical issuesProvide technical guidance and mentorship through troubleshooting, knowledge sharing, and support best practicesManage and resolve complex support requests through the organization’s ticketing systemAdminister and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra IDSupport Microsoft Windows Server environments, Active Directory, Group Policy, identity and access management, and endpoint-management technologiesTroubleshoot networking, virtualization, cybersecurity, cloud, and infrastructure-related issuesSupport Microsoft Azure workloads and contribute to cloud and infrastructure initiativesImplement and support enterprise networking technologies, including firewalls, switches, and wireless infrastructureBalance technical escalations, support requests, project-related work, and research or continuous-improvement initiativesMaintain and improve technical documentation, procedures, wiki articles, build standards, and client-environment informationFollow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change-control procedures Requirements 3+ years of relevant IT experience in systems engineering, systems administration, infrastructure support, desktop support, or a related technical environmentStrong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and workplace technologiesSignificant experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra IDStrong knowledge of Microsoft Windows Server, Active Directory, Group Policy, identity and access management, and related systems-administration technologiesExperience supporting endpoint protection or threat-management technologies such as Sophos or similar platformsWorking knowledge of virtualization platforms such as VMware or Hyper-VStrong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewallsExperience implementing or supporting enterprise networking technologies such as Palo Alto, Cisco, Meraki, Ubiquiti, or similar platformsExperience supporting workloads and services within Microsoft AzureExperience working within a Managed Service Provider or other high-touch, multi-client technology environmentStrong written and verbal communication skills with the ability to communicate effectively with technical and non-technical usersStrong troubleshooting, documentation, organization, and problem-solving skills with the ability to balance multiple technical prioritiesAbility to work a hybrid schedule in New York, NY and travel to local client locations as requiredAbility to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to 50 lbs., sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required Desirable Qualities Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizationsFamiliarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQSignificant MSP experience, particularly with ConnectWise or similar service-management platformsSignificant experience with Microsoft AzureExperience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologiesExperience supporting Citrix XenApp or similar virtual application technologiesExperience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar technologiesExperience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServerScripting or automation experience using PowerShell, Infrastructure as Code, or similar technologiesStrong understanding of infrastructure design with the ability to evaluate, recommend, and help implement new and emerging technologies Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.