Sr. Systems Analyst - Manhattan Technologies

Job Functions

• Platform Responsibilities: Manhattan Active WM and TM, Labor Management, and Slotting
• Tier 3 support of Manhattan solutions across distribution centers and transportation networks.
• Configure and extend solution through customized workflows, screens, and rules using Manhattan tools and scripting in order to meet business objectives.
• Implement Manhattan and supporting solutions as required for technology rollouts and new locations.
• Design and architect solutions within the Manhattan platform using standard options.
• Maintain system performance and resolve configuration-related problems.
• Review release documentation, determine impact within Manhattan and integrated solutions, and business need, then create and execute activation plan.
• Integration & Data
• Ensure seamless data flow and system interoperability across the supply chain.
• Facilitate integration between MAWM/MATM and systems such as SAP, Ariba, ELD, Snowflake, Dispatch, and third-party logistics tools.
• Support or execute data uploads.
• Monitor performance of integrations and troubleshoot reconciliation issues between solutions.
• Artificial Intelligence
• Configure and deploy AI agents using Manhattan’s Agentic AI platform
• Leverage the contextual data assistant, virtual configuration consultant, labor optimizer, and wave inventory research agent to gain insights and troubleshoot issues
• Use Manhattan Agent Foundry™ to build and deploy custom AI agents tailored to business processes and value
• Collaborate with internal teams or third-party partners to identify AI opportunities and extend AI capabilities
• Agile Development & Process Optimization
• Participate in Agile ceremonies and manage epics, stories, and sprint deliverables.
• Analyze existing processes and recommend system enhancements to improve flow, reduce costs, and increase productivity.
• Analysis & Documentation
• Translate business requirements into functional/technical specifications
• Prepare gap analysis, solution assessments, and evaluation of options, presenting to business and technical stakeholders to ensure alignment.
• Maintain configuration documentation, SOPs, and training documents
• Quality Assurance
• Create and maintain test cases, test scripts, and representative test data
• Partner with test automation engineers to develop automated testing scripts and validate
• Execute testing and support QA activities for both MAWM and MATM implementations, ensuring system reliability and performance.
• Prepare change control documentation and present to change advisory board
• Collaboration
• Collaborate with cross-functional teams including operations, technology, vendors, and business users.
• Provide training, support, and documentation to ensure successful adoption and usage.

Experience and Qualifications

• Bachelor’s degree required
• 10+ years of experience in Supply Chain technology
• 8+ years experience directly configuring Manhattan solutions
• 3+ years of experience using Manhattan ProActive
• Knowledge of Manhattan or other AI tools
• Thorough knowledge of Software Development and Project Management Lifecycles
• Extensive knowledge of Supply Chain processes and technology

Skills

• Capability to effectively handle multiple competing priorities in a highly demanding and fast-paced environment
• Exceptional verbal and written communication skills, enabling effective interaction with diverse audiences across IT and business sectors at the appropriate level.
• Capability to foresee potential challenges, develop effective solutions, and offer practical workarounds.
• Compose strategic documents and effectively deliver presentations
• Demonstrate a strong commitment to customer satisfaction, operate with a high level of independence, and proactively take initiative.

Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.