Sr Systems Analyst II

About the role

The Senior Systems Analyst plays a critical role in Pacific Life's growth and long-term success by serving as a key liaison between Legal, Compliance, and Technology. They partner closely with business stakeholders and delivery teams to translate complex regulatory and legal requirements into scalable, well-governed technology solutions.

Responsibilities

• Elicit, analyze, and document complex business and technical requirements, translating them into clear, actionable user stories and functional specifications with well-defined acceptance criteria.
• Serve as a trusted partner to business and technology stakeholders, leading working sessions and discussions to support the delivery of small to midsize initiatives.
• Create and maintain high-quality technical and process documentation, ensuring solutions are supportable, auditable, and aligned with enterprise standards.
• Own and manage quality assurance and test automation activities, including designing and maintaining automated test scenarios (UI, API, and/or regression tests) aligned to business requirements and critical workflows.
• Develop comprehensive test plans, test cases, and automation artifacts that support repeatable, reliable validation.
• Ensure test coverage and traceability between requirements, user stories, and automated/manual tests.
• Partner with development teams to embed test automation early in the delivery lifecycle, supporting faster feedback and reduced regression risk in a regulated environment.
• Coordinate User Acceptance Testing (UAT) and validate that automated and manual test results support business readiness and regulatory expectations.
• Contribute to the definition and continuous improvement of test automation standards, working within established frameworks and tooling to improve consistency, quality, and release confidence across Legal and Compliance platforms.
• Act as front-line support for incidents, escalations, and complex business inquiries, partnering with product teams and platform teams to drive resolution.
• Collaborate within an Agile delivery model to help teams prioritize work, manage dependencies, and deliver value incrementally.
• Demonstrate a continuous learning mindset, enabling creative problem-solving and the ability to effectively adopt new technologies quickly.

Requirements

• Bachelor’s degree in Computer Information Systems, Business Administration, or equivalent education and experience.
• 5–8 years of experience in a systems analysis or related role within a financial services or other highly regulated environment.
• Strong verbal and written communication skills, with the ability to engage effectively with both business and technical audiences.
• Demonstrated analytical and problem-solving skills, including the ability to navigate ambiguity and complex requirements with a high degree of attention to detail.
• Advanced proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint, & SharePoint).
• Moderate to advanced SQL skills, with experience analyzing data to support requirements, testing, or issue resolution.
• Experience supporting or developing automated testing solutions and familiarity with modern testing frameworks and software such as Selenium and Playwright, including regression or API testing.

Qualifications

• Proven success leading or coordinating small to midsize technology initiatives from requirements through delivery.
• Experience modernizing, enhancing, or automating business processes and systems in a regulated environment.
• Ability to identify and apply AI-driven approaches to improve efficiency, coverage, and quality within test automation processes.
• Familiarity with integrating automated tests into CI/CD pipelines or Azure DevOps workflows is a plus.
• Experience supporting Legal, Compliance, Risk, or GRC platforms is a strong plus.