Sr Systems Analyst

Position Summary

The Senior Systems Analyst will focus on three connected priorities: sustaining stability after each market's EHR go-live, managing change across a fast-evolving multi-state platform, and turning operational data into reports leadership and program staff use.

Primary Responsibilities

• Post Go-Live Support: Serve as a senior point of escalation for EHR/EMR issues surfaced after go-live — triaging, reproducing, and resolving data, workflow, and configuration problems across markets. Monitor adoption and stabilization metrics following each market launch; identify recurring issues and drive them to root-cause resolution rather than repeated workarounds. Partner with clinical and residential operations leaders to close gaps identified during rollout (e.g., incomplete data migration, incorrect workflow configuration, training gaps). Maintain and refine support documentation, known-issue logs, and troubleshooting runbooks so stabilization knowledge doesn't live only in one person's head.

• Change Management: Own the change management process for EHR and related systems: intake, impact assessment, testing coordination, communication, and rollout sequencing. Assess downstream effects of configuration changes, new modules, or vendor updates across an eight-state regulatory environment before they go live. Build and maintain a release/change calendar, coordinating with market leadership to minimize disruption to residential operations and billing. Draft end-user communications, quick-reference guides, and training refreshers to support adoption of changes.

• Report Creation: Design and build recurring and ad hoc reports (SQL-based) from the EHR and related data sources, translating operational and compliance questions into accurate queries. Partner with quality, clinical, and compliance teams to define reporting requirements tied to state-specific regulatory obligations. Validate report logic and data quality; maintain a library of documented, reusable reports rather than one-off spreadsheets. Present findings to non-technical stakeholders in a clear, decision-ready format.

Education And Qualifications

• 3+ years of experience as a systems/business analyst supporting a clinical or human services platform, with direct experience in IDD, behavioral health (BH), or SMI service settings.

• Hands-on experience with at least one EHR/EMR platform (e.g., Core Solutions/CX360, Netsmart, Therap, or similar) in a support, configuration, or analyst capacity.