Sr Systems Administrator I

About the role

The Senior Systems Administrator plays a key role in Pacific Life's long-term success by owning and managing endpoint operational support activities and driving initiatives that ensure end-user devices are built, deployed, and managed in a consistent, performant, and secure manner.

Responsibilities

• Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions.
• Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience.
• Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests.
• Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues.
• Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance.
• Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance.
• Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

Requirements

• 4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution.
• 4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf).
• 4+ years of experience in endpoint security, patching, compliance, and risk management practices.
• Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments.
• Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model.
• Experience with VDI technologies, SSO, client patching tools, and core networking concepts.
• Proven track record of delivering operational projects in a fast-paced, multifaceted environment.
• Growth mindset with a passion for continuous learning and improvement.
• Strong communication skills with the ability to deliver clear, concise, and effective messaging.

Qualifications

• Bachelor’s degree or equivalent practical experience.

Skills

• Deep technical expertise and a demonstrated ability to troubleshoot complex endpoint issues at scale.
• Experience leading or supporting operationally focused projects in client computing environments.
• Hands-on experience implementing and managing Windows Autopilot and post-provisioning automation.
• Experience with Windows 365 Cloud PC and/or Azure Virtual Desktop.
• Experience managing macOS devices using Jamf and Apple Business Manager or similar platforms.
• Experience developing automation through scripting or code-based solutions (PowerShell, Python, Bash).

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave as well as an Adoption Assistance Program.
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.