Sr. Systems Administrator

About the Role

BI&A is seeking a Senior Systems Administrator to manage technical support operations and lead a team providing 24/7 assistance to computer system and network users. This role oversees help desk services, may include data center management, and ensures efficient resolution of IT issues while maintaining service level agreements.

Responsibilities

• Manage and lead a team providing 24/7 technical support for computer systems and networks.
• Oversee help desk services and ensure efficient resolution of IT issues.
• Maintain service level agreements (SLAs).
• Manage data center operations (if applicable).

Requirements

Education and Experience

• 10 years of experience in Systems Administration roles or a highly related field with similar scope and responsibilities.
• A Bachelor’s degree may substitute for 4 years of experience.
• A Master’s degree may substitute for 6 years of experience.

Required Qualifications

• TS/SCI with an active CI Polygraph.
• Strong understanding of computer systems, networks, servers, and end-user technologies.
• Knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with help desk ticketing systems and IT service management (ITSM) tools.
• Understanding of network protocols, email systems, firewalls, and backup solutions.
• Experience with Active Directory, virtualization, and cloud technologies.
• Willingness and ability to work flexible schedules, including potential shift work.

Desired Qualifications

• Industry certifications (e.g., CompTIA Server+, Microsoft Certified Systems Administrator, Red Hat Certified System Administrator).
• Proven leadership and team management abilities.
• Strong customer service orientation and communication skills.
• Excellent problem-solving and analytical capabilities.
• Ability to prioritize multiple tasks and manage competing demands.
• Experience with ITSM platforms (ServiceNow, Remedy, Jira Service Management).
• Data center management experience.

Benefits

As a fully owned subsidiary of The Boeing Company, BI&A offers an optimal mix of a small company environment with exceptional opportunities supported by a large corporation. Employees gain hands-on access to cutting-edge technologies and a culture of technical excellence, with opportunities to move across projects and teams to develop new skill sets.

Pay

Pay range is a general guideline based on candidate experience, qualifications, market, and business considerations.

$136,000 - $166,000 (contingent upon program award).

Schedule

This position may require flexible schedules, including potential shift work. Telework/remote work is currently not authorized.

Location

Denver, CO.