Sr. System Engineer
About the role
Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
We are looking for a Senior Systems Engineer to own and manage our telecom platform. We are modernizing our AWS Connect Consumer platform to make it AI-first, with better reporting, tighter control of our data, AI-assisted self-service, and a seamless experience across phone, SMS and chat. This role will own and support this platform. The primary focus is the operational health and evolution of our Amazon Connect Consumer platform in partnership with our Operations team. This role will also manage the Linux and Windows environments that support our business-critical applications in AWS. This role will work closely with DevOps, Engineering and our Security and Compliance teams, as well as act as an L3 escalation point for our Support team and take part in the InfraOps on-call rotation.
Responsibilities
Contact Center & Telephony Operations
- Own the operational health of our Amazon Connect Consumer platform, partnering with our Operations team on day-to-day needs.
- Administer and troubleshoot contact flows, queues, routing, IVR, phone numbers, carrier connectivity and agent configuration.