Sr Surgical Services Associate

Job Title

Pennine Medicine - Sr Surgical Services Associate

About the Role

Assists with the management of a clinical practice for a surgeon(s) in a busy academic department. Coordinates patient related activity for both outpatient visits and surgical procedures.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
• Retrieves and processes incoming medical records/images, ensures scanning and physician review is completed. Ensures diagnostic testing and other evaluations are completed before visit.
• Aids attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.
• Schedules required procedures and OR for patients at attending physician’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages.
• Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
• Processes medication refill requests, triaging to appropriate staff.
• Coordinates and schedules cases with medical equipment representatives as required in the OR.
• Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution.
• Admin Duties:
  • Answers and screens all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegates to appropriate staff.
  • Maintains multiple calendars/schedules, surgery schedule, office hours and meetings.
  • Schedules travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion.
  • Completes prior authorizations for medications.
  • Creates/Edit and distributes letters per attending physician direction.
  • Contributes in the design of practice operational changes by partnering with operations team.
  • Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation.
  • Contributes to development of scheduling questionnaires and/or scheduling protocols.
  • Takes on special assignments as required.
• Billing Duties:
  • Ensures that all operative reports and encounter forms are turned in for billing within the designated timeframes.
  • Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Qualifications

• H.S. Diploma/GED (Required)
• 4+ years Medical office experience, or 4 years of customer service experience. Related clinical office experience required.
• Prior customer service or insurance verification experience in a healthcare setting preferred.
• A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
• Previous experience in an executive staff support