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Jobs · Distribution · Washington

Sr. Supply Chain Manager, Supply Chain Optimization

Amazon · Bellevue, WA · 1 wk ago
DistributionFull-time

We are seeking a Senior Supply Chain Manager to lead Outbound Customer Experience (CX) Performance within the NACF Supply Chain Optimization team. This role evaluates cost trade-offs between Outbound Plan accuracy and Cost by owning how work moves through Amazon's Outbound Network—shaping Sales and Operations Planning (S&OP) plans and network design to directly influence delivery speed and cost trade-offs at the network level.

Responsibilities

  • Own the Outbound CX speed-vs-cost trade-off framework, driving both tactical execution and strategic improvements to network delivery performance
  • Build and execute speed sensitivity and scenario models (BAU-to-Peak ramp, connectivity changes, regional stress testing) that quantify impact to 1D/2D speed and inform S&OP decisions
  • Work cross-functionally with planning, design, operations, and analytics teams to identify and implement process improvements that eliminate defects in outbound load-balancing and plan adherence
  • Leverage SQL/Python to conduct root cause analysis and data-driven experimentation at scale, translating findings into actionable recommendations for senior leadership
  • Develop metrics, early-warning frameworks, and reporting that flag speed risk proactively—contributing to Quarterly Business Reviews (QBRs) at the Director/VP level
  • Drive continuous improvement by creating scalable solutions that deliver a richer end-to-end customer experience while balancing cost

About the role

This role blends strategic modeling with tactical execution. Cross-functional collaboration is central to your success—you'll build relationships across planning, design, transportation, and fulfillment teams to align on network priorities and drive outcomes. You will lead weekly and monthly program updates, contribute to Quarterly Business Reviews (QBRs), and serve as the connective tissue between analytics insights and operational decisions. Every day, you're turning complex network data into concise narratives that enable leadership to act decisively—driving continuous improvement and better customer outcomes across Amazon's Outbound network.

Requirements

  • 5+ years of program or project management experience
  • 5+ years of supply chain experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • 5+ years of owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

  • 2+ years of driving process improvements experience
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Benefits

The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • Employee Assistance Program (EAP) and Mental Health Support
  • Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage

Pay

  • USA, TX, Austin: $115,400.00 - $160,000.00 USD annually
  • USA, WA, Bellevue: $115,400.00 - $160,000.00 USD annually

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