Sr. Supervisor, Worn Wear

Location: Reno, NV

Compensation hiring rate: $30.90–$37.90

About the Role

Worn Wear is Patagonia’s hub for keeping gear in use, and Worn Wear does this through repair, reuse, resale, and recycling of preowned Patagonia products. The Worn Wear Operations Sr. Supervisor will primarily oversee the daily activities and workflow for resale and recycling parts of the Worn Wear program. In this position, you must be passionate about our mission to save our home planet; exemplifying our culture, core values, and mission every day. As a member of this team, you will be encouraged to volunteer with local non-profits and to get outdoors to participate in our core sports.

Responsibilities

• Lead a team of Worn Wear associates by participating in recruiting, training, monitoring, and evaluation processes
• Partner with the Worn Wear Operations Manager to support Worn Wear Operation processes, mission and company policies
• Oversee operations processes and create new strategies and methods to improve productivity and efficiency
• Address unique needs of Worn Wear including:
  • Checking each garment for quality and functionality
  • Crediting customers for Digital Trade Ins and Worn Wear Returns
  • Worn Wear Value Added Services including: launder, photography, retail fulfilment and minor repairs
  • Picking, packing & shipping Worn Wear orders in adherence with SLAs
• Report Worn Wear metrics to the Worn Wear Operations Manager
• Provide day-to-day operational leadership to support the mission and core values of Worn Wear and Patagonia
• Guide, inspire, direct, and discipline employees consistent with company guidelines
• Maintain employee attitude and morale by recognizing outstanding performance
• Work in other areas as necessary (Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments)
• When working in other departments, maintain at least the minimum productivity standards as applicable

Qualifications

• Deeply passionate and committed to saving our home planet
• Thrives in an environment with a high level of autonomy, working with little or no supervision
• Good organizational and prioritization skills, detail oriented
• Skilled at dealing with ambiguity
• Demonstrates flexibility in a changing work environment
• Enjoys working with others in a team-oriented approach
• Excellent communication skills; written, verbal, and non-verbal (body language)
• Willing to pitch in and help others out during slower work periods
• Flexible to challenging working conditions, weekends and an understanding that extended hours will happen on occasion
• Exercises sound judgment and follows all safety guidelines
• Ability to complete and maintain forklift certification
• Passionate about Patagonia and the Worn Wear mission, our culture, and understanding our customers

Experience

• Familiar with or exposure to Patagonia’s Worn Wear mission
• Experience with leading change management preferred
• 2+ years of leadership experience required
• Warehouse experience required
• Experience working within a team-oriented environment
• Experience partnering and collaborating with all levels of a department
• Advanced experience with Microsoft Outlook, Excel, Word, and PowerPoint
• Strong attention to detail experience
• Experience influencing and creating an inclusive, team-oriented environment
• Experience dealing with ambiguity and changing priorities
• Experience starting, developing and managing projects
• Experience with data analytics tools and reporting metrics
• Change management experience preferred
• Experience leading a team through change
• Excellent communications skills, both written and oral, and the ability to effectively interact with company customers and employees

Physical Requirements

• Ability to look at a computer screen for extended periods of time
• Ability to complete repetitive tasks daily
• Ability to physically distinguish differences of color
• Ability to consistently climb stairs and walk for extended periods of time
• Ability to stand or sit for extended periods of time
• Ability to safely team lift 70 lbs
• Ability to safely lift and carry up to 50 lbs, at times above shoulder height
• Ability to maintain a composed and professional demeanor within a flexible and busy work environment

Workplace Location

This position is on-site, requiring employees to work at our Reno and/or Verdi, NV facilities during assigned business hours.