Sr. Supervisor, Customer Support- Specialty

Key Responsibilities

• Responsible for approx. $3M in yearly revenue through patients graduating onto commercial product as well as internal team budgets to achieve financial targets.
• Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets.
• Communicate effectively, demonstrate the ability to cascade messaging in a clear, concise, and timely manner.
• Support Change Management principles through the ability to pull through key themes through all activities.
• Strategic accountability for territories and act as thought partner for overall Division manager in determining strategies to achieve targets.
• Asses environmental signals, and potential impact to strategy, recommend mitigation plans.
• Partner with external stakeholders to represent PS in cross-functional strategic and tactical planning meetings, and initiatives and promotes cross-functional alignment of objectives, strategies, and tactics.
• Understand nuances of performance management and execute sound business judgment.
• Effective management of employee relations issues.

Essential Skills And Qualifications

• 3-5 years leading large teams and driving performance targets for multiple geographies
• Excellent communication skills with the ability to adapt style according to demands of the audience; ability to cascade communications appropriately and effectively coach and develop employees
• Strong analytical, project management, problem solving, customer relationship, organizational, conflict resolution, presentation, and leadership skills
• Education: Bachelor's Degree required; Advanced Degree preferred
• Experience: 1-3 years’ experience leading and driving performance targets for a team; experience with Contact Center operations

Job Level

Professional

Pay

The base compensation range for this role is: $87,000.00-$113,000.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Benefits

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal
• Sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation