Sr. Supervisor, Customer Success - Pharmacy Team - Verity 340B Solutions - Remote

Responsibilities

• Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support.
• Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions.
• Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts.
• Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue.
• Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools.
• Mentor team members through coaching, feedback, and exposure to complex customer programs to support career development.
• Model excellent customer service, timely communication, professional business reviews, and consistent performance expectations.
• Use department tools and Salesforce to document account activity, manage projects, and support team visibility.
• Partner with internal departments to advocate for customer and team needs and improve tools, processes, and standards.
• Review timecards, monitor PTO, support performance management, and oversee special projects as assigned.

Requirements

• Minimum 6 years of experience in customer support, technical support, SaaS account management, or related customer-facing roles.
• At least 2 years of experience handling complex customer accounts or mentoring team members.
• Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes.
• Seasoned ability to analyze complex data issues, troubleshoot problems, and develop solutions.
• Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUPs, and data analysis functions.
• Ability to manage shifting priorities and urgent customer needs in a fast-paced, delivery-focused environment.
• Demonstrated professionalism, confidentiality, customer focus, and commitment to team member development.

Qualifications

• Bachelor’s degree in Business, Healthcare, or a related field (preferred, not required).
• Experience working in pharmacy, healthcare, or 340B program environments.
• Experience using Salesforce or similar client management tools.
• Experience presenting to customers and C-level leaders remotely or in person.
• Experience sharing knowledge, mentoring junior team members, or supporting formal team development.

Pay

Annual salary of 88,700 - 147,900 USD / yearly, depending on relevant factors, including experience and geographic location.

Schedule

Not specified.

Benefits

Comprehensive range of benefits including medical, vision, dental, and well-being and behavioral health programs. Also offers 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Verity Solutions

Verity Solutions provides 340B program support for pharmacy partners.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. They innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join Evernorth Health Services in driving growth and improving lives.