Pharmacy Services Supervisor - Remote US

Summary

As a Pharmacy Services Supervisor at Gainwell Technologies, you will lead pharmacy operations teams supporting Medicaid and Pharmacy Benefit Management (PBM) programs. This role is responsible for ensuring operational excellence across provider and member support, prior authorization services, pharmacy claims operations, quality initiatives, and service delivery while maintaining compliance with contractual requirements, service level agreements, and regulatory standards.

What we're looking for

• 3+ years of experience in managed care, Medicaid, PBM, pharmacy operations, healthcare call center operations, prior authorization, or related healthcare environments.
• 2+ years of leadership experience supervising, coaching, mentoring, training, or managing operational teams.
• Experience managing performance metrics, productivity goals, quality standards, KPIs, SLAs, staffing levels, and operational reporting.
• Strong working knowledge of Microsoft Office Suite, including Excel, reporting tools, and operational systems.
• Experience supporting Medicaid pharmacy claims processing, prior authorization programs, pharmacy operations, or healthcare services preferred.

What you should expect in this role

• Remote work environment supporting Medicaid and PBM pharmacy operations.
• Fast-paced operational setting focused on quality, compliance, productivity, and service excellence.
• Collaboration with pharmacy leadership, quality teams, training personnel, clients, and cross-functional business partners.
• Opportunity to lead operational initiatives and develop high-performing teams.
• Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.

Pay and Benefits

The pay range for this position is $55,500.00 - $79,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.