Remote Pharmacy Care Coordinator {176662}

About the role

Position Overview: We are hiring a Remote Pharmacy Care Coordinator to support patients through the referral/application process and help ensure a smooth patient journey. This role is phone-heavy and requires strong documentation skills, empathy, and the ability to multitask across multiple systems in a fast-paced environment. Training: Monday-Friday 8:00 AM-5:00 PM CST for the first 4-6 weeks (virtual attendance required).

Responsibilities

• Create and complete accurate patient referrals and applications in a CRM platform
• Answer patient questions and provide clear, empathetic support regarding their status/next steps
• Document calls thoroughly and accurately while speaking with patients
• Place outbound calls for follow-ups and confirmations as needed
• Coordinate with referral sources (including healthcare providers) to process new applicants
• Maintain quality and compliance while meeting daily/weekly performance metrics

Requirements

Remote Work Requirements (must-have): Dedicated, quiet, private, distraction-free workspace; Secure high-speed internet connection (DSL/Cable/Fiber) Minimum 15 Mbps download / 5 Mbps upload; Ping ≤ 30ms; Hardwired connection to router required; Dial-up, satellite, WiFi-only, and cellular connections are not acceptable; A surge protector with network line protection is required (for company-issued equipment).

Qualifications

• High school diploma or equivalent (required)
• 2-4 years of customer-facing experience preferred (call center/customer service experience is a plus)
• Ability to type 40 WPM and capture accurate notes during live calls
• Strong written and verbal communication skills with a patient-first approach
• Comfortable using Microsoft products and video tools (Teams/Zoom)
• Reliable attendance and strong time management in a production environment

Pay

$20.00 per hour

Schedule

Must be able to work any 8-hour shift between 7:00 AM-7:00 PM CST (assigned)