Sr Student Services Coordinator

About the role

Temple University's Kornberg School of Dentistry, the second-oldest dental school in the U.S., founded in 1863, upholds a legacy of innovation in dental education, research, community service, and pioneering healthcare services. With over 7,000 alumni worldwide and a recent 160th anniversary celebration, the school supports health and wellness through diverse educational programs and comprehensive patient services. The Sr. Student Services Coordinator, under the direction of the Director of Admissions, manages applicant and student records for the Admissions office, serves as the primary point of contact for admitted students (DMD, Advanced Standing, Postbaccalaureate) for onboarding matters, and acts as a key liaison between the Dental School and university departments such as Financial Aid, Bursar's Office, and Academic Affairs.

Responsibilities

• Process all applications using WebAdmit/Liaison and internal university systems
• Process application fees and monitor the two-part tuition deposit system including deadline dates
• Register incoming students in Banner/ISIS
• Generate status letters for applicants
• Manage physical application records at the completion of each admission cycle
• Generate enrollment reports and admissions statistics for internal use and outside agencies
• Serve as the primary point of contact for all admitted students (DMD, Advanced Standing, and Postbac) following deposit payment for matters related to financial aid, scholarships, background checks, and onboarding
• Coordinate and track background check processing for incoming students
• Facilitate student health insurance enrollment and collect health and immunization records
• Provide housing and parking information to incoming students
• Prepare and distribute all required onboarding materials including health questionnaires, tuition information, and financial aid packets
• Provide on-site financial aid counseling and facilitate communication with the Financial Aid Office
• Provide information on student loans and other available tuition assistance
• Process and distribute Kornberg Scholarships in coordination with the Scholarship Committee
• Respond to student inquiries regarding scholarships and financial matters
• Coordinate interview logistics and applicant communications for DMD and Advanced Standing programs
• Support Visit Day logistics and applicant hosting
• Collaborate with Student Affairs on internal events including orientation, white coat ceremony, graduation, and others
• Serve as key liaison between the Dental School and university departments including the Financial Aid Office, Bursar's Office, and Academic Affairs
• Coordinate and compile statistics and materials received from the application service
• Provide weekly admission statistics for the Student Information System
• Assist in mailings to applicants, prospective applicants, and university pre-health advisors
• Coordinate with Student Affairs to ensure all admitted student records and documentation are complete and properly maintained in university systems
• Provide coverage and support for other Admissions team members during absences or peak periods
• Assist with special projects as directed by the Director of Admissions
• Perform other duties as assigned

Qualifications

• Bachelor's degree and at least three years related admissions, student services or other related experience. An equivalent combination of education and experience may be considered.

Skills

• Excellent written and verbal communication and interpersonal skills
• Ability to work with a diverse population of students, faculty, staff, and other external contacts
• Great attention to detail and sound judgments with the ability to multitask, prioritize work and make independent decisions for complex issues
• Excellent customer service skills with the demonstrated ability to calmly handle various complaints, problems, and questions
• Proficiency in computer skills; Banner, Microsoft Suite, Adobe, and Google Products, MS Office etc.
• Knowledge of university settings and