Sr Strategy & Planning Associate, Pickup Merchant/GTM Lead

About the Role

Scaling Uber’s largest growth bet requires operational excellence and rigorous execution. We are looking for a Senior Operations Manager with a strong program management lens to drive the global Pickup program. You will be the "engine room" of the team, ensuring our 3-Phase Growth Bet plan is executed on time across all regions, while leading special projects focused on improving the margin profile of the business.

What You'll Do

• Global Program Governance: Manage the "Growth Bet" execution plan. You will coordinate with regional leads in US&C, EMEA, and APAC to track progress against the 3 phases: Foundations, ISP Setup, and Execution
• Margin & Profitability Projects: Lead special projects designed to improve the program's margin profile. This includes workstreams on reducing Unfulfilled Order (UFO) costs, fraud mitigation, and optimizing variable spend
• Operational Scalability: Identify manual processes (e.g., manual merchant outreach, menu updates) and partner with CommOps and Tech to build automated, scalable solutions
• Business Rhythm: Own the global governance cadence, including Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs). You will ensure we are tracking against our Gross Bookings and Trip targets
• Cross-Regional Standardization: Ensure best practices (playbooks) for audit processes and merchant onboarding are shared and standardized across markets (e.g., taking learnings from the US ISP sprint and applying them to the UK/FR)

Basic Qualifications

• 4+ years of experience in program management, operations, or finance
• Project Management: Proven ability to manage complex, global projects with multiple stakeholders and timelines
• Financial Literacy: Strong understanding of P&L components. Ability to identify cost-saving opportunities and drive efficiency projects
• Process Oriented: A passion for building structure out of ambiguity and creating scalable processes
• Bachelor's degree

Preferred Qualifications

• PMP or similar project management certification
• Experience working with central and regional teams in a matrixed organization
• Experience with fraud or risk operations