Sr Staff SSD Firmware Debug Engineer - 2255

KIOXIA America, Inc. (formerly Toshiba Memory America, Inc.) is the US-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D technology, KIOXIA continues to pioneer cutting-edge memory solutions and services that enrich people's lives and expand society's horizons. The company's innovative 3D flash memory technology, BiCS FLASH™, is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive and data centers.

About the role

As an SSD Firmware Debug Engineer, your primary role is to triage and debug SSD drive Firmware failures for our data center SSD product line. In this role, you will work closely with the Product Support Engineering team to assist with resolution of customer reported issues and lead activities to root cause failures. This includes tracking multiple issues and driving stakeholders to deliver in high-pressure situations. The candidate will be a critical stakeholder in the decision-making process with an emphasis on providing solutions that are acceptable to customers. This position may have the opportunity for job rotation.

Responsibilities

• Perform debug for SSD Firmware related issues reported from customers, Joint Qualifications and Customer Qualifications.
• Work on development of debug firmware in C programming across the SSD firmware stack to accelerate the root cause analysis.
• Work closely with core firmware development teams to drive issues to resolution in a timely manner.
• Troubleshoot SSD performance issues and reduce tail latencies to improve IOPS and throughput.
• Perform required lab work to replicate the reported issues.
• Create 8D/failure analysis reports and explain to the customer.
• Write product use-case technical white papers as needed.

Requirements

• BS degree in computer engineering or equivalent field with minimum 10 years of experience in a technical related field or MS degree in computer engineering or equivalent field with minimum 8 years of experience in a technical related field.
• Proven NVMe and PCIe experience debugging complex SSD issues.
• SSD Firmware architecture and/or validation/test experience.
• SSD Firmware development/debug experience in C programming.
• Excellent understanding of debug tools: PCIe and NVME protocol analyzers.
• Data center/server storage knowledge and experience.
• Experience with Open-Source SSD Tools, such as, NVMe-CLI, FIO.
• Good understanding of Open Compute Platform (OCP) specifications.
• Experience with Telemetry, Host logs (dmesg, event logs), Firmware trace logs.
• Able to travel when and where needed – both domestic and international.

Benefits

• Opportunities for career growth and personal development training.
• Open-minded management that empowers employees by listening and responding to ideas, issues, and approaches.
• Flexible work-life balance with a generous PTO allotment, holiday shutdown, and flexible work options.
• Diversity, equity, and inclusion initiatives to strengthen company culture.
• Excellent medical and non-medical benefits, 401(k) matching, pet insurance.

Pay

The expected salary for this position is $133,960.00 - $223,270.00.