Sr. Staff Customer Trust Manager

About the role

Our Information Security team's main goal is to build deep trust with our rapidly growing customer base. We do this by ensuring Sonar maintains a top-tier security posture to protect the people who rely on us. We are currently expanding this capability and hiring new members! In this role, you will work hand-in-hand with our CISO and across various teams to shape how we talk to our customers about security, privacy, and compliance and provide accurate and timely information to that audience. Your positive energy and contributions will have a direct impact on our business growth as you embrace Sonar's collective intelligence mindset.

What You Will Do

• Customer Interaction & Trust Center Enhancement: Manage a straightforward process for answering security and technical questions from our customers and internal users. Enhance and maintain our Trust Center, making sure it proactively answers customer questions and serves as a go-to resource.
• Engineering & Security Collaboration: Collaborate closely with our Engineering, Product, go-to-market and Information Security teams. Together, translate complex technical and architectural details into clear, accurate, and friendly responses for our customers.
• Contract Review & Technical Feedback: Review customer contracts, MSAs, and DPAs. Partner with our Legal and Sales teams to provide feedback, redlining, and negotiation support on security clauses to ensure alignment with our capabilities and risk appetite.
• Trust System Management: Keep our customer trust systems accurate and support a federated security approach across Sonar. Drive improvements and add new capabilities to our tooling.
• AI Prompt Engineering: Develop and refine prompts and automated workflows using LLMs to ensure our security information systems stay exceptionally valid and up to date.

Experience And Qualifications

• Unwavering Customer Obsession: View security as a way to enable people. Passionate about building solutions that help teams innovate and move fast without compromising safety.
• Contract & Legal Acumen: Experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts. Skilled at bridging Legal, Sales, Engineering and InfoSec.
• Technical Diplomacy & Engineering Collaboration: Excellent communicator who partners with Engineering to validate technical details and explains complex security requirements in clear, simple terms for non-technical peers.
• Executive Presence: Comfortable and experienced working directly with senior leaders, especially a CISO. Able to communicate strategy, report on trust metrics, and advise on risk.
• Extensive Multi-Domain InfoSec Expertise: Deep experience across several security domains, including GRC, Cloud Security, IAM, or Application Security. Familiar with compliance frameworks like SOC 2, ISO 27001, and GDPR.
• AI Proficiency: Proven ability to use AI tools and create complex prompts to solve security problems and automate governance tasks.
• Autonomous Leadership & Organizational Acumen: Strong organizational skills to juggle multiple high-stakes projects, audit reviews, and contract negotiations with minimal supervision.

Additional Comments

This role is based in Austin, TX. We are unable to consider candidates unwilling to be in Austin, but we are willing to relocate the right candidate.

Benefits

• Flexible comprehensive employee benefit package.
• 23 days of PTO per calendar year (pro-rated based on start date), with additional time for sickness, life events and holidays.
• 401(k) plan with a 4% match.
• Generous discretionary Company Growth Bonus, paid annually.
• Fully paid parking in downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ nationalities.
• Annual company kick-off meeting in a global location.
• Monthly catered events and team activities.
• Commitment to diversity, equity, and inclusion.