Sr. Customer Quality Manager

Responsibilities

• Be the key customer interface to manage customers' quality requirements and develop customer relationships.
• Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs).
• Lead cross-functional problem-solving activities and 8D, and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
• Improve Customer trust factors by listening & reviewing customer voice of concern, reconciling customer Issues & hot items & setting up clear strategies to improve them towards customer satisfaction.
• Review of Customer Medical Quality Management and improving overall CQE KPIs.
• Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
• Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support.
• Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
• Able to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
• Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
• Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
• Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse, and customer score card techniques.
• Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
• Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.

Qualifications

• Bachelor’s/Master's/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
• 10+ years in a comparable role for medical quality, semiconductor quality, Customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering, or production quality control in the semiconductor industry.
• Medical device exp. is a plus.
• Background in customer-facing roles, semiconductor, and/or the Medical Industry, and strategic leadership.
• Hands-on skills in Quality tools and methodologie,s i.e., Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques.
• In-depth knowledge of semiconductor device & package failure mechanisms/symptoms.
• Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
• Excellent communication, technical writing, and presentation skills.
• A candidate should have a solid quality/engineering background, along with good teamwork and communication skills across worldwide time zones.

About Us

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world. More details about our company benefits can be found here: https://www.onsemi.com/careers/career-benefits.

About The Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work. onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.