Sr. Specialist, Vehicle Serviceability Engineer

About the role

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace.

Responsibilities

• Provide critical vehicle program inputs which take into account Scout’s anticipated vehicle service strategy, desired customer journey, and cost objectives.
• Drive the development of vehicle repair concepts, with a focus on body and frame repair, serviceability of drive systems, high utilization of mobile service, and interest in leveraging the latest over-the-air update tools.
• Partner with concept and systems engineering teams and suppliers to develop solutions to engineering, functional, and business challenges.
• Critically review all available vehicle technical specifications and existing service procedures, and offer actionable feedback for vehicle design, assembly processes, repair techniques, and service parts strategy.
• Recommend, validate, and document new repair concepts.
• Cook up parts component levels and parts availability and test planning for vehicle repairability preparation efforts at both the prototype and serial-production development stages.
• Participate in discussions regarding vehicle repairability with external parties such as suppliers, insurers, body shops, and tool providers.
• Cook up coordination with future Field Technical Support team to support in-field repairs and technical information dissemination.

Requirements

• Bachelor’s degree in a relevant field of study, such as Mechanical, Electrical, or Mechatronics Engineering, preferred.
• 8+ years of relevant experience related to design and release (DRE), repair process engineering, vehicle diagnostics, vehicle maintenance and repair, and/or automotive service technology.
• 3-5 years of experience in body and frame design, with demonstrated knowledge of welding processes, repair procedures, and industry best practices.
• Experience providing voice-of-customer product inputs, independently managing projects and reporting to executive-level stakeholders.
• Familiarity with vehicle service and repair processes in workshop and mobile environments and/or over-the-air OTA updates.
• Ability to clearly translate abstract and technical concepts into clear product specifications, repair processes, and engineering requests.
• Self-motivated ability to independently design, coordinate, and document maintenance tests to analyze and ensure effective and cost-conscious repair methods.
• Disciplined and structured approach to identifying, describing, and documenting technical issues and opportunities for improvement.
• Experience with authoring, editing or updating global vehicle technical incident databases to track issues and countermeasure developments.
• Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
• Able to communicate with, influence, and manage stakeholders toward desired outcomes without direct reporting-line authority.
• A team mindset, supported by excellent communication and interpersonal skills.
• Proven ability to work in a truly cross-functional and global environment.

Qualifications

• Self-motivated and able to work in a fast-paced, high-growth environment.
• Comfortable with change and flexible in a dynamic setting.
• Collaborative approach to achieving ambitious goals.

Skills

• Design and release (DRE).
• Repair process engineering.
• Vehicle diagnostics.
• Vehicle maintenance and repair.
• Automotive service technology.
• Body and frame design.
• Welding processes.
• Repair procedures.
• Industry best practices.
• Vehicle service and repair processes.
• Over-the-air (OTA) updates.
• Technical incident databases.
• Communication and interpersonal skills.
• Teamwork.

Benefits

• Competitive insurance including: Medical, dental, vision, and income protection plans.
• 401(k) program with: An employer match and immediate vesting.
• Generous Paid Time Off including: 20 days planned PTO, as accrued; 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Pay

• Initial base salary range = $130,000.00 - $160,000.00.
• Annual performance bonus program.

Schedule

• This role will be based out of the Scout Motors location in Novi, Michigan.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.
• The role requires regular attendance at meetings and events in other Scout locations, such as Columbia, SC, and Fremont, CA.
• Travel: Domestic and international travel required, approximately 10% of the time.
• Valid driver's license required.
• Passport required.