Sr. Specialist, Transparency Reporting

What You'll Do

• Project Management: Manage the calendar and deadlines for all Transparency Reports. This includes preliminary report drafting, interpreting metrics, building documentation of decision flows, overseeing timely contributions from cross-functional partners including Data Science and Legal, managing formal reviews and approvals, and publishing public-facing reports onto Snap’s website.
• Analysis & Adaptation: Track metrics year-round, assess trends and insights from within the reports, and ensure appropriate data architecture is in place for new products and features. Taking action on these findings will make Snap safer.
• Optimization: Drive ongoing improvements and automations of the current TR approach.
• Project Management of New Workflows: Manage the setup of new bespoke workflows for growing regulatory obligations.
• DSA Audit Support: Work with internal and external audit partners to demonstrate Trust & Safety’s compliance and manage work-streams that emerge from the audit period.
• RFI/Inquiry Support: Support responding to inquiries from regulatory bodies.
• Assorted Trust & Safety Enablement Support: Ad hoc support for other strategic and operational projects to drive scaling and optimization initiatives across Trust & Safety policy, tooling and vendor management.
• (On occasion) Investigate abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report.

Knowledge, Skills & Abilities

• Able to coordinate large-scale and technical projects across multiple teams at the same time.
• Able to collaborate with stakeholders across many layers of the business; ability to translate between technical and non-technical teams and executives.
• Meticulous attention to detail.
• Excellent verbal and written communication skills.
• A track record of identifying gaps and solutions via root cause analysis and qualitative and quantitative research, building out documentation of decision flows, and implementing new processes – from a policy, operations, and/or tooling perspective.
• Great judgment in complex situations and ability to problem-solve, both independently and with peers or management.
• Analytical ability to understand data and work with basic excel and content management systems.
• An understanding, and ability to quickly develop an understanding, of a complex operational safety ecosystem.
• A passion for Snapchat, online safety, and creativity.

Minimum Qualifications

• 3 years of relevant experience
• Bachelor's degree or equivalent experience