SR Specialist, Quality Documentation and Training

About the Role

The Senior Specialist, Quality Documentation and Training contributes to the definition, deployment, and maintenance of the document management and training systems and related processes, including the pertaining IT systems and steering of externalized services in the Animal Health organization (GI, GS, global, local) in accordance with regulatory and BI Corporate requirements covering the full life cycle of all Boehringer Ingelheim Animal Health products.

The Senior Specialist provides expertise, training, and support to AH Global functions, all AH sites (Global Supply and Global Innovation), System Owners, Managers, and Functional Leaders.

Responsibilities

• Ensures the processes, development, maintenance, and management of document management and training systems are secured.
• Responsible for management and training of users.
• Responsible for management of externalized support.
• Responsible for monitoring of AH service mailbox, respond to user inquiries, addressing requests sent through MyService Portal.
• Provides first and second level support to users and escalate issues to 3rd level IT support as needed.
• Gives advice on processes regarding system applications and document creation as well as their management, archiving, distribution, controlled issuance, and processes.
• Develops and executes data research/queries and investigations on a regular basis and upon request.
• Acts as divisional system administrator in the Electronic Documentation Management Systems (e.g., Vault Quality Docs) and related systems (e.g., DocuSign, Archive factory).
• Creates work instructions, user requirements, or changes around documentation and training as required.
• Responsible for the creation and update of presentation materials, employee training, onboarding of new employees.
• Supports curriculum owners in creation of curricula as required.
• Participates in local, global, and international projects and activities as required.
• Processes requests for workflows on documents, training items, training curricula, and assists on translation requests.
• Implements and maintains different lists needed for the support of the documentation and learning management process (administrators, key users, etc.).
• Ensures support and provides presentations at external client audits, internal inspections, authority inspections as needed.
• Provides proactive information on project topics and communication of issues to the team lead.
• Responsible for active collaboration on continuous improvement initiatives.

Requirements

• Bachelor degree with a scientific, technical, or business focus required.
• Minimum three (3) years working experience in a pharmaceutical environment.
• Good knowledge of Quality systems and Quality management principles related to documentation and training management.
• Good communication skills and ability to work in teams.
• Good technical writing skills.
• Ability to communicate efficiently in English (written and spoken).
• Autonomous, organized, and rigorous.
• Proficiency in MS Office and SharePoint.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Desired Skills and Experience

• Experience in a biopharmaceutical or animal health environment.

About the Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow.

Benefits

At Boehringer Ingelheim, your development is a priority. We support you in building a career as part of a workplace that values differences and fosters innovation in a respectful and friendly environment. We offer programs and groups that ensure your health and well-being are looked after, alongside major investments to drive global accessibility to healthcare.