Sr. Specialist, Internal Communications - Customer Solutions

Plays a critical role in informing, engaging and aligning associates in The Home Depot’s Customer Solutions contact center organization. This is not an entry-level role; it is meant for an experienced communications professional who excels at translating business strategies, operational changes, and key organizational updates into clear, actionable messaging for internal associates.

Responsibilities

• Monitor news and social media (25%)
• Measurement, analysis, and reporting of traditional and social media trends (20%)
• Writing press materials, including press releases, media alerts, and pitch materials (10%)
• Proactive media relations planning and execution, including pitching (15%)
• Researching and writing corporate site content (15%)
• Respond to local and trade media inquiries
• Manage vendors, payments, and analysis of potential new vendors
• Manage press release process, including proofing and distribution
• Oversee internal communications channel strategy
• Develop and edit leader communications, change management announcements, and internal newsletter and email content for the Customer Solutions organization
• Monitor performance of internal communications channels and make strategic and creative recommendations to improve channel effectiveness

Requirements

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Bachelor’s degree or equivalent in a field related to the job
• Minimum of 3 years of relevant work experience

Schedule

• Typically requires overnight travel less than 10% of the time

Working Conditions

• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable
• Most of the time is spent sitting in a comfortable position with frequent opportunity to move about
• On rare occasions, there may be a need to move or lift light articles