Sr. Specialist, Financial Navigator

About the Opportunity

This position pays between $20.45 - $22.50/hr based on experience. This role is an onsite position at Ardent - UT Health North Campus in Tyler, TX. The Financial Navigator will guide patients through their financial journey during their facility stay and up to 30 days post-discharge. The Navigator serves as an onsite point person for patients to reduce confusion between patients and separate functional areas of financial services.

Key Support Functions

• Screening self-pay patients bedside
• Completing and submitting Medicaid, Disability, and Financial Assistance applications
• Triaging financial questions
• Providing patient education
• Performing onsite patient rounding
• Facilitating process improvement projects for the patient's financial journey

Essential Job Functions

• Apply subject matter knowledge in Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
• Manage accountability for Medicaid Screening and Conversion for self-pay patients
• Perform Financial Counseling – Workqueues/Worklists, POS Collections, Denial Review
• Financially clear each patient by verifying and/or securing coverage or completing screening for in-house patients, including Labor & Delivery, Newborn, and NICU location focus
• Prepare and help lead daily and/or weekly in-house review calls
• Create estimates and handle POS Collections
• Meet productivity and department KPIs
• Be knowledgeable of all client-specific payment models
• Take a proactive approach in patient education to improve patient experience and financial performance
• Ensure continuity on challenging in-house cases
• Triage patient financial questions and ensure resolution while in-house
• Provide face-to-face connection with patients throughout their care journey
• Offer real-time feedback and issue resolution
• Escalate any financial process gaps identified
• Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
• Demonstrate critical thinking, problem solving, and knowledge of all Revenue Cycle areas and processes
• Perform other duties as assigned

Qualifications

• 3 to 5 years of job experience
• Bachelor's degree or equivalent experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Preferred Experience

• Experience in multiple areas of the revenue cycle, including but not limited to: financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist, or other applicable roles
• Prior Patient Access or Physician-based experience is a plus

Benefits & Perks

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Comprehensive benefits package designed to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs
• Professional development with certification relevant to your field
• Quarterly and annual incentive programs for employees who go beyond expectations