Sr Specialist Customer Supply Chain

About the role

The Sr Specialist Customer Supply Chain plays a critical role in ensuring customer satisfaction by managing order activities and communications, collaborating with internal teams, and working with external stakeholders to minimize disruptions and improve service levels.

Responsibilities

• Provide exceptional customer service through positive, friendly, and professional order processing and communication.
• Proactively identify and address issues impacting order delivery, collaborating with relevant supply chain teams to develop solutions.
• Collaborate with planning, deployment, and logistics teams to facilitate alternate delivery options when necessary.
• Communicate and work on alternate solutions with customers when inventory is short or delayed.
• Initiate escalation workflows for broker freight and provide valuable information on potential brokered loads to the Supply Chain Customer Facing Directors (CFD).
• Execute inventory allocation systems to ensure priority customer service levels are met.
• Communicate order status to customers using customer-specific Domo reports.
• Work closely with customers to adjust and change orders to optimize order fulfillment and delivery.
• Support CFD during the rollout of new items and LTOs.
• Work with CFD and planning to find solutions for aging inventory.
• Assist CFD on Service as Measured by the Customer (SAMBC) initiatives.
• Participate in continuous improvement projects supporting priority customers.
• Serve as the primary customer contact for order queries or order change requests.
• Willingness to participate in special project assignments assigned by the Manager.

Requirements

• Education/ Certifications: Bachelor’s degree in Business Management or Supply Chain preferred, or equivalent related experience.
• Bilingual (English/Spanish) preferred.
• Experience in Supply Chain, Order Management, and Customer Service-related roles.
• Strong PC skills to include WINDOWS, WORD, EXCEL, PowerPoint, and Outlook.
• Excellent communication skills with both internal and external customers.
• Critical thinking to determine the best ways to resolve order issues and meet customers' expectations.
• Time management and work prioritization to ensure all tasks are completed in a timely manner.
• Experience in Salesforce, SAP, and DOMO, desirable, but not required.

Skills

• Strong PC skills to include WINDOWS, WORD, EXCEL, PowerPoint, and Outlook.
• Excellent communication skills with both internal and external customers.
• Critical thinking to determine the best ways to resolve order issues and meet customers' expectations.
• Time management and work prioritization to ensure all tasks are completed in a timely manner.
• Experience in Salesforce, SAP, and DOMO, desirable, but not required.

Benefits

Industry-competitive benefits package includes health insurance benefits, flexible spending accounts, financial wellness programs, paid time off, and more. Specific details may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Pay

A reasonable annual estimate of the range for this role is $53,640.00 - $80,450.00.

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.