Sr Specialist Customer Supply Chain

About the role

Lamb Weston is a leading manufacturer in the food industry, inspiring and bringing people together with foods they love and trust. Our customer base spans over 100 countries worldwide, serving international food service providers, restaurants, and households.

Job Description

• Provide an exceptional customer experience through positive, friendly, and professional order processing and communication.
• Proactively identify any issue impacting order delivery and formulate a proper solution through collaboration with the appropriate Supply Chain team.
• Collaborate with Planning, Deployment and Logistics teams to identify alternate delivery opportunities when necessary, supporting Supply Chain ambitions and managing through short term triage needs.
• Communicate and work on alternate solutions with customers when inventory is short or delayed.
• Initiate escalation workflow for broker freight and provide CFD with value added information on potential brokered loads.
• Execute against inventory allocation system to ensure priority customer service levels are achieved.
• Communicate order status to the customers in a clear and concise manner supported by customer specific Domo reports.
• Work closely with customers to adjust and or change orders to optimize order fulfillment and delivery.
• Serve as the primary customer contact for order queries or order change requests.
• Support CFD during roll out of new items and LTO’s.
• Work with CFD and Planning to find solutions for aging inventory.
• Assist CFD on SAMBC initiatives.
• Work with CFD on continuous improvement projects supporting priority customers.
• Willingness to participate in special project assignments assigned by the Manager.

Qualifications

• Education/ Certifications: Bachelor’s degree in Business Management or Supply Chain preferred, or equivalent related experience. Bilingual (English/Spanish) preferred.
• Experience: Supply Chain, Order Management and Customer Service-related roles.
• Skills: Strong PC skills to include WINDOWS, WORD, EXCEL, PowerPoint, and Outlook; excellent communication with both internal and external customers; critical thinking to determine the best ways to resolve order issues and meet customers’ expectations; time management and work prioritization to ensure all tasks are done in a timely manner.

Benefits

Our industry-competitive benefits package includes:

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

Pay

Industry-competitive pay rate: $53,640.00 - $80,450.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.