Sr. Specialist Client Support

About the role

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

Responsibilities

• Provide support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks.
• Solid written, verbal, interpersonal and organizational skills.
• Handle incoming telephone calls and emails to address client requests in a professional and client-focused manner.
• Support best practices and make recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.
• Receive general instructions on routine work and participate in group projects as required.

Requirements

• Experience in supporting high profile clients working in a fast-paced environment.
• Put our clients first and engage with purpose to find the right solutions.
• Go the extra mile, because it's the right thing to do.
• Strong communicator with effective oral and written communication and problem-solving skills, including effective engagement with our business partners, including senior management.
• Understand the importance of success in the details and notice things that others don't. Critical thinking skills help to inform your decision making.

Qualifications

• Must be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Skills

• Active Listening
• Client Service
• Customer Experience (CX)
• Internal Controls
• Interpersonal Communication
• Multitasking
• Personal Organization
• Service Improvement
• Work Collaboratively

Benefits

CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

Pay

The expected salary range for this role is $80,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position.

Schedule

You’ll have the flexibility to manage your work activities within a hybrid or remote work arrangement.