Sr. Solutions Engineer - US Army

About the role

The Senior Solutions Engineer (SE) is a technical role within a highly technical sales team. This role supports sales efforts and promotes customer satisfaction by providing pre-sales technical support, including presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Responsibilities

• Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
• Provide solution designs and systems engineering configurations
• Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
• Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors
• Design technical solutions that can solve customer business problems or create a new service offering
• Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
• Maintain knowledge of competitive landscape and share with peer group
• Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
• Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
• Perform other related duties as assigned

Customer support activities

• Articulate the F5 Sales Strategy, Messaging, and positioning
• Develop and maintain trusted advisor relationships with customer technology staff and management
• Consistently provide world-class customer service during pre-sales and post-sales activities
• Deliver sales pitch/whiteboards at CxO level through to detailed technical staff
• Actively use Salesforce.com for each opportunity and named account
• Partner with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans
• Understand and effectively utilize F5 organizational resources
• Actively utilize SE tools: CSR, Salesforce, Aha!, Sharepoint, and others
• Identify and qualify technical opportunities
• Influence Sales strategy
• Determine viability of opportunity and map out account political structure

Post-sales activities

• Understand and follow the support escalation process
• Partner with the F5 Technical Support and customers/partners to resolve issues
• Provide guidance to customers on architecture and solutioning for the implementation of solution sets

Qualifications

• Active Top Secret Security Clearance Required
• 8+ years of related industry experience
• 4+ years pre-sales experience
• BS/BA or equivalent work experience

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties will require being on call periodically and working outside regular hours (evenings and weekends).
• Duties may require out-of-town travel up to 50 - 80% of the time.

Pay

The annual base pay for this position is: $144,000.00 - $216,000.00

Schedule

Not specified

Benefits

More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits

Equal Employment Opportunity

F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.