Sr Software Engineer (Site Reliability) Austin or Dallas, TX

As a Senior Software Engineer-Site Reliability on the Digital Fulfillment team, you'll deliver complex code solutions, support the build and deployment pipeline, diagnose and solve production support or on-call issues, and contribute to overall system design, architecture, security, scalability, reliability, and application performance.

Responsibilities

• Develops and maintains tooling used for environment monitoring and task automation
• Engages in and improves the whole lifecycle of services, including inception and design, deployment, operation, and refinement
• Analyzes and establishes efficient configurations for software and servers, DB connections/indexes, drivers, etc.
• Collaborates with development teams to design service architectures, software platforms and frameworks, capacity planning, release plans, and launch reviews
• Monitors internal and vendor service level objectives (SLOs) and agreements (SLAs); identifies/resolves SLO/SLA gaps
• Serves as technical subject matter expert (SME) for cross-functional engineering teams; assists with/troubleshoots systems-related issues and maintenance

Duties and responsibilities may be modified at any time based on business needs.

Requirements

• 5+ years experience designing, analyzing, developing, or troubleshooting distributed systems
• 3+ years of SRE experience managing Google Kubernetes Engine (preferred), K8s, or AWS environments
• 2+ years of Java (Spring) programming experience preferred
• 3+ years of using Terraform to maintain cloud infrastructure
• 3+ years of CI Pipeline experience with either GitLab Pipelines or GitHub Actions
• Experience with tools such as GitLab, JIRA, Slack, Confluence, and IntelliJ
• Experience with microservices architecture patterns
• Experience working with PostgreSQL, Kubernetes, Docker, Linux, GCP, Terraform, and APIs using REST and GraphQL
• Experience working with monitoring and visualization tools such as Datadog, Grafana, or New Relic
• Strong proficiency with scripting languages such as Python, Ruby, Groovy, or Bash
• Proven track record of researching, understanding, and effectively applying Scalability and High Availability principles

Skills

• Advanced knowledge in system and data architecture, data modeling, and design; capable of architecting and designing at the application or service level using well-accepted design patterns
• Able to review platform designs for strength of engineering solutions, namely performance, sustainability, and iterative development potential
• Comprehensive knowledge of Computer Science fundamentals: data structures, algorithms, design patterns, system architecture, and design patterns
• Advanced understanding of development methodologies and processes
• High degree of personal accountability to self and team for continued growth
• Leverages Agile metrics to improve team performance and deliverables; evaluates and adjusts resources, self, and team as necessary
• Ability to work on tasks spanning multiple domains, requiring cross-team collaboration with high impact on projects
• Embraces risk, change, and helps team manage ambiguity; drives progress without a complete picture and articulates potential tradeoffs
• Delivers clear, concise, effective messages across different levels; tailors communication based on the intended audience
• Fosters a culture of mentoring and coaching across multiple technical teams and stakeholders
• Encourages a team culture where opinions are shared respectfully, disagreements are approached non-defensively, and contradictory opinions are used constructively

Qualifications

• A Computer Science degree or comparable formal training, certification, or work experience involving software/systems engineering

Schedule

• Work extended hours; sit for extended periods
• Work rotating and on-call schedules, as needed
• Travel by car or plane with overnight stays