Sr. Software Engineer, Customer Experience Engineering

About the role

At Snowflake, we are powering the era of the agentic enterprise. The Customer Experience Engineering Team aims to enable customers to push the limits of their use cases and, when they encounter roadblocks, to help them and internal technical resources resolve issues and regain success with Snowflake. We are expanding this team and seeking a Senior Software Engineer who enjoys building intelligent data applications that surface diagnostic data and technical content relevant to customer issues. Our Senior Software Engineers develop features within the Snowflake product that reduce friction points requiring expert assistance, and they thrive on extracting intelligence from diverse structured and unstructured data sources.

Responsibilities

• Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.
• Promote strong collaboration within a cross‑functional team, including product management and design.
• Deliver features requiring close coordination with several partner teams.
• Be a strong contributor to the product vision and drive team planning.
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.
• Mentor and coach junior team members.

Requirements

• B.S. or M.S degree in CS, MIS, or equivalent discipline
• 6+ years of hands‑on software engineering experience
• Deep understanding of modern application design architecture, good API design patterns, performance, and scale
• Excellent debugging and troubleshooting skills, especially in a cloud environment
• Demonstrated technical leadership experience, such as being an architect or tech lead for high‑impact projects
• Great communication skills, both verbal and written, and an interest in working with a diverse set of peers and external developers
• Genuine enjoyment of building great software and a love of learning new things

Skills

• Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang
• Experience with software engineering best practices: unit testing, code reviews, and design documentation

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• At least 12 paid holidays
• Paid time off
• Parental leave
• Employee assistance program
• Other company benefits

Pay

The estimated base salary range for this role is $200,000 – $287,500. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan. The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.