Sr Software Engineer, CRM

Responsibilities

• Design, develop, configure, and support Microsoft Dynamics 365 CRM (or comparable CRM platforms) for Member, Provider, Customer Service, Sales, and Marketing domains within Health Plan payer environments
• Develop and customize CRM solutions using C#, .NET, plugins, custom workflows, JavaScript, and Power Platform components (Power Apps, Power Automate, Power Pages)
• Architect and implement secure, scalable API integrations (REST/SOAP) between CRM systems and enterprise applications using Azure Integration Services, middleware, and event-driven patterns
• Leverage Azure services (Azure Functions, Logic Apps, Service Bus, API Management, Azure AD) to enable interoperability, automation across platforms and third-party applications
• Lead system integrations to support large-scale system migrations, modernization initiatives, and process automation efforts
• Implement CI/CD pipelines and DevOps practices to support automated deployments, code versioning, and environment management
• Analyze business and technical requirements, translate them into detailed technical specifications, and deliver high-quality, scalable solutions
• Support large-scale system migrations and modernization initiatives, including data migration, environment consolidation, and platform upgrades
• Leverage AI/ML tools and services (e.g., Azure AI, Copilot capabilities, predictive analytics, intelligent document processing) to automate, optimize, and reengineer business workflows
• Develop automation strategies using Power Platform and AI-driven capabilities to reduce manual processes and improve operational efficiency
• Ensure compliance with healthcare industry standards (e.g., HIPAA) and enterprise security best practices in solution design and implementation
• Collaborate cross-functionally with Product Owners, business stakeholders, architects, QA, and infrastructure teams to deliver reliable, high-performance enterprise solutions
• Lead and support application testing and release management, including unit testing, integration testing, and user acceptance testing (UAT) for Dynamics 365 CRM and integrated Azure-based solutions
• Review and approve deployment packages, validate CI/CD pipeline executions, and ensure successful production releases with minimal disruption
• Develop and deliver technical training for end users and support teams
• Support documentation of user guides, and training manuals
• Manage post-deployment support, gather user feedback, troubleshoot issues, and drive continuous improvements based on operational insights
• Stay current with evolving healthcare technology trends, regulatory changes, and industry best practices, proactively recommending innovative solutions to improve system performance and operational scalability

Qualifications

• Bachelor's Degree required
• Relevant certifications: Preferred (Microsoft Azure AI Engineer Associate, Azure Solutions Architect Expert, Azure AI Fundamentals)
• Experience with cloud platforms, especially Microsoft Azure, for at least 2 years
• Proven track record of integrating AI solutions into production environments and collaborating with cross-functional teams
• Demonstrates deep proficiency in Dynamics 365 CRM (or comparable CRM platforms), C#, .NET, Power Platform, Azure integrations, and API-based architectures to design secure, scalable, and high-performance enterprise solutions
• Applies strong analytical thinking to diagnose complex system and integration issues, translates business requirements into technical designs, and clearly communicates solutions to both technical and non-technical stakeholders
• Understands Health Plan payer operations, regulatory requirements (e.g., HIPAA), and sales/Marketing, Member/Provider workflows to ensure compliant, efficient, and industry-aligned system solutions
• Leverages AI/ML tools, Azure AI services, and automation frameworks to reengineer workflows, optimize business processes, and drive innovation across enterprise platforms
• Partners effectively with cross-functional teams, takes ownership of deliverables from design through deployment, and ensures high-quality outcomes aligned with business objectives and timelines
• Effective communication with both technical and non-technical stakeholders
• Strong analytical mindset to interpret complex business processes and operational data
• Proactive in identifying inefficiencies and recommending process improvements
• Excellent organizational and time-management skills to handle multiple priorities
• Adaptable to rapidly evolving technologies, tools, and business environments
• Able to diagnose complex production issues and implement reliable, optimized solutions