Sr. Site Technical Manager, Device Postponement Operations (DPO)

About the role

The Senior Site Technical Manager (STM) is responsible for development, qualification, and validation of assembly, test, and pack out processes for Amazon's Devices Products in a multi-product, automation-focused factory. STMs troubleshoot and resolve technical, material, and process issues, oversee assembly and packout processes, drive cost, process, and yield improvements. STMs apply lean methodologies, support site acceptance testing (SAT), and DFx (Design for Automation, Manufacturing, Cost). STMs work closely with Amazon's Contract Manufacturer (CM) and Amazon's product design and automation engineers.

Responsibilities

• Own resolution of technical issues for multiple products in a fast-paced, automation-focused factory
• Work quickly and collaboratively with colleagues and suppliers to identify, troubleshoot, and resolve automation, material, process, and procedure issues
• Drive continuous improvements to manufacturing and automation processes
• Identify and design required assembly & test fixtures for new and existing products
• Work with others on new product design-for-automation and create standard operating procedures and processes
• Identify and drive quality improvement and cost reduction goals
• Actively engage in managing the factory and its processes on the floor, working with suppliers and operators, monitoring performance of packout lines, and identifying ideas for continuous improvement
• Play a key role in identifying manufacturing processes to aid in scoping work and cost for new programs introduced to the site
• Lead and bring together technical resources to quickly diagnose, triage, contain, fix, and restore services to enable the site to meet on-time delivery goals

About the team

Device Postponement Operations (DPO) is Amazon Lab126's team responsible for in-region postponement, customization, and pack-out of Amazon's innovative devices. We finalize the assembly of devices using automated assembly and pack-out lines so that Amazon can customize products to meet just-in-time demand. We enable Amazon to deliver very quickly to our customers the right configuration of a product at low cost and high quality.

Amazon's Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Lab126 have produced great devices like Fire TV, the Echo Family of products, and Astro. We deliver delightfully unique Amazon experiences, giving customers instant access to everything, digital, or physical.

Basic qualifications

• BS degree in mechanical engineering or equivalent
• Experience in high-volume manufacturing environments
• Experience in developing functional specifications, design verification plans and functional test procedures
• Knowledge of QA methodology and tools, with demonstrated experience in an QAE role
• Experience with DFx (Design for cost, test, manufacturing)
• Experience managing and delivering product quality or testing
• 1+ years of programmable logic controls (PLC) programs experience
• NFQ Level 3 (or equivalent) in Mechanical, Electrical or Mechatronics, or 2+ years of demonstrating safety standards experience
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience using customer insights and data to deeply understand target customers and dive deep
• Experience with precision torque, measurement and inspection devices (i.e., automated and manual torque wrenches, calipers, micrometers, profilometers, optical inspection devices, multi-meters, torque wrenches)
• Demonstrated experience with cycle time waterfall and line balancing, SOP generation, personnel training
• Data management and analysis using Matlab, JMP, Minitab
• Yield reporting with Pareto, Cp/Cpk, GR&R
• 10+ years' experience in operations, working with and managing OEM/CM suppliers, throughout the product life cycle from Concept to EOL with minimum 5 years experience as STM

Preferred qualifications

• Master's degree in electrical engineering, computer engineering, or equivalent
• Experience working with interdisciplinary teams to execute product design from concept to production
• Experience with the project management of technical projects
• Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
• Experience with Lean/Six Sigma
• Experience working with engineering and technical teams to build automated solutions
• Experience with electrical theory, robotics, controls components, and automated equipment, or experience interpreting, modifying, and developing mechanical and electrical drawings
• Experience designing or implementing integrated automation solutions such as material handling systems, high-speed packaging lines, or manufacturing lines
• Manufacturing knowledge and relevant work experience in Supplier Quality, Product Quality, or Product Reliability
• Experience with basic metrology equipment such as OMM, caliper, height-gage
• Experience with PLC, IPC, pneumatics, servomotors, knowledge of 6DOF, Scara, or Gantry programming

Pay

USA, TX, Dallas - 137,300.00 - 185,700.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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