Sr. Site Reliability Engineer

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location, distributed across 200+ public data centers globally and thousands of private sites at the edge. This hybrid role is based in Crystal City, Virginia, reporting to the Manager, Site Reliability Engineering in the Government Cloud department. You will join the team responsible for building the world’s largest cloud security platform, managing operations within classified environments to ensure our multitenant architecture remains the leader in cloud security.

Responsibilities

• Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, incident management, and participation in regular deployment syncs
• Oversee all cloud infrastructure components such as AWS, private cloud environments, containers, and VMs to ensure stability and scalability
• Develop scripts, containerized services, and monitoring mechanisms to automate operations tasks and minimize service disruption
• Build new and enhance existing services within classified environments while driving DevOps best practices through documentation and escalation management

Requirements

• Bachelor’s degree in Computer Science or a related field with 3+ years of Site Reliability Engineering experience in both Operations and Engineering environments
• Active US Government Secret security clearance (maintenance of this clearance is a condition of continued employment)
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Proficiency in Linux administration, network troubleshooting, and automation tools like Ansible and Terraform
• Strong technical skills in Python coding, container-based architectures including AWS ECS and Kubernetes
• Experience in monitoring activities such as vulnerability scanning, patch management, and reporting

Qualifications

You thrive in ambiguity, comfortable building the path as you walk it, seeing ambiguity as raw material to build something meaningful. You act like an owner — your passion for the mission fuels your bias for action, and you operate with integrity because you genuinely care about the outcome. You are a problem-solver who runs toward challenges, laser-focused on finding solutions. You are a high-trust collaborator, ambitious for the team, embracing a challenge culture of giving and receiving ongoing feedback. You have a true growth mindset, obsessed with your own development, actively seeking feedback to become a better partner and stronger teammate. You love what you do and do it with purpose.

Preferred Qualifications

• Experience deploying or managing AI-driven observability and AIOps solutions for predictive anomaly detection and automated incident response within cloud infrastructure
• Experience working within air-gapped and classified environments managing monthly monitoring programs
• Familiarity with High/Moderate FedRAMP authorization levels and compliance requirements
• Possession of Information Assurance Technician Level 2 certification, or Top Secret security clearance

Pay

Base salary range: $132,000—$165,000 USD (excludes commission/bonus/equity if applicable + benefits). Ranges are benchmarked by role and level and could be higher or lower based on job-related skills, experience, and relevant education or training.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks