Sr. Service Supervisor

Posted: 2026-09-21 • Location: OT286: NKP - PROVIDENCE, RI, 9 Rocky Hill Road, Smithfield, RI 02917, USA

About the role

Otis Elevator Company is searching for a highly motivated Maintenance/Service Supervisor to oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the Service Sales manager in the Smithfield, RI territory.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest service portfolio. Our products can be seen in landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. With 72,000 employees across more than 200 countries and territories, Otis is a diverse, global team guided by the Three Absolutes – Safety, Ethics, Quality – and committed to innovation and employee opportunity.

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self‑provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Travel required within your territory
• Driver’s license as required for your territory
• Work authorization: Otis Elevator does not support sponsorship (e.g., H‑1B or TN petitions) for this position

Skills

• Strong leadership and goal‑oriented mindset
• Excellent time management and organizational skills
• Elevator industry experience desired, but not required
• Excellent communication skills
• Ability to work in a highly team‑oriented and dynamic environment
• Strong computer and technology skills
• Business acumen
• Passion for customer service

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on the first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities