Sr Service Partner - Insurance Services, H&B
About the role
Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.
Responsibilities
- Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
- Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
- Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
- Identifies and implements opportunities for process improvements on a large scale
- Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
- May represent the team on projects and initiatives
- Serves as a mentor for less experienced teammates
- Documents all interactions and uses the information to improve service
Qualifications
- Bachelor's Degree - Preferred
- Relevant Insurance License
This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam