Sr. Service Engineer, Site Lead

Date: Sep 15, 2026 | Location: Odessa, Texas, United States | Company: Super Micro Computer | Job Req ID: 30111

Job Summary

This full‑time position is within the Supermicro Global Service Team. The Sr. Service Engineer will perform fieldwork at customer sites to resolve and repair server systems, supporting post‑sales customers and helping build a world‑class field engineering organization.

Responsibilities

• On‑site and remote troubleshooting and resolution of complex technical problems on Supermicro equipment in enterprise environments.
• Drive customer satisfaction through service excellence, leading preventive maintenance actions and managing repair/parts cycle times.
• Manage escalation situations quickly and professionally.
• Provide 2nd‑line support to reseller/distributors for all aspects of customer support.
• Maintain a high level of enterprise solution product knowledge.
• Collaborate with Technical Account Manager, Service Manager, and Product Manager to define service programs.
• Develop fault‑triage and training materials.
• Run tests and simulations at the facility to assist with problem‑solving.
• Travel to the field to train customers or resolve issues.
• Train new service engineers.
• Work under Technical Account Manager direction and take ownership of a customer base.
• Operate independently in the field and defuse challenging situations.
• Manage time effectively, prioritize tasks, and meet daily service expectations.
• Determine requirements and root causes of technical issues by working with customers.
• Resolve problems by clarifying issues, researching alternatives, implementing solutions, and escalating unresolved problems.
• Produce meaningful reports and metrics (a plus).
• Work flexible hours and shifts, including weekends and holidays as needed.
• Travel up to 25% of the time.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering preferred; Associate’s degree in electrical technology, electronics, or equivalent military experience considered.
• 8+ years of experience servicing complex x86 systems and parts; break/fix and on‑site customer service experience emphasized.
• Hands‑on experience with servers (Supermicro, EMC, Dell, HP).
• Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application loads.
• Technical communication skills to lead investigations across multiple engineering disciplines.
• Strong written and verbal communication, project management, and time‑management abilities.
• Ability to participate in multiple cross‑functional projects concurrently in a rapidly changing environment.
• Proven ability to create and follow up on plans, work in a dynamic fast‑paced setting, and be solution‑oriented.
• Full professional proficiency in English (read/write/speak).
• Familiarity with Linux is a plus; certification in Windows and Linux environments is a plus.
• Work experience in a large enterprise environment.
• Physical ability to lift 50 lb, use a buddy system for heavier objects, operate pallet jack/forklift, and work in noisy data‑center environments.
• Availability to work weekends as schedule varies.

Pay

Salary range: $110,000 – $130,000, dependent on location, level, education, training, specific skills, years of experience, and internal comparisons.

Benefits

Comprehensive benefits package; eligibility for additional compensation such as bonus and equity award programs.