Sr Service Desk Analyst

Essential Job Duties

• Scripting, deploying, and updating end user devices via remote management tools.
• Provide 3rd tier support for Service Desk.
• Provide technical training for Service Desk.
• Train business teams and promote adoption of technology.
• Provide update, status, and completion information to infrastructure management regarding assigned projects.
• Research, test, and provide guidance on new and upcoming technology trends.

Requirements

• High School Diploma or GED.
• In-depth knowledge of computers, operating systems, and programs.
• In-depth knowledge of scripting languages (e.g., Javascript, Powershell, Regex, etc.).
• In-depth technical troubleshooting skills.
• Ability to “think out of the box”.
• Customer service focused.
• Experience with MacOS.
• Intune configuration, management, and support.
• JAMF configuration, management, and support.
• Bigfix configuration, management, and support.

Physical Requirements

• Ability to sit at a computer terminal for long periods of time.
• Ability to talk on the phone for long periods of time.
• Ability to be physically present at the designated company office location during normal business hours.
• Ability to lift up to 60 pounds.
• Occasional travel required.

Pay & Benefits

Compensation Range: $65,000 - $75,000 annually. Actual annual salary offered to a candidate will be based on a number of variables including work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

Benefits:

• Medical/dental/vision coverage.
• Lifetime life insurance.
• 401(k) plan with matching provision.
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
• Eight paid company holidays.

Note: ScanSource, Inc. is an Equal Opportunity Employer. EOE/M/F.