Sr Security Officer

Proactively supports and maintains a positive rapport with patients, parents, caregivers, families, staff, and visitors while enforcing St. Jude policies and regulations. Coordinates with Security Management in preliminary and follow-up investigations of complaints, reports offenses and disruptions, and provides written incident reports.

Responsibilities

• Provide institution-wide customer service by responding to inquiries and resolving issues (e.g., issuance of personnel badges and hangtags).
• Act as a communication specialist during emergency situations (e.g., fire, severe weather, 911 calls).
• Coordinate with Security Management in the preliminary and follow-up investigation of complaints.
• Maintain daily reports and records, providing written incident reports on all activities during the shift (e.g., offenses, disruptions).
• Patrol assigned areas on foot or in vehicles, conducting security inspections of campus facilities and reporting conditions as necessary.
• Direct pedestrian and vehicle traffic, enforce campus parking regulations, and provide security and transportation services for VIPs and dignitaries.
• Provide escort for money-handling facilities.
• Operate security-related equipment such as computers, radios, electronic access control systems, intercoms, and closed-circuit televisions.
• Assist with regulatory compliance activity related to performing security services, such as DNV Environment of Care standards.
• Perform other duties as assigned to meet departmental and institutional goals and objectives.
• Maintain regular and predictable attendance.

Requirements

• High school diploma or GED required.
• 2+ years of security-related experience (e.g., security program, police organization, military branch, conflict counseling).
• Experience in data entry and working in emergency situations and fast-paced, stressful environments.
• Experience with computer systems, including Microsoft Office (Word, Excel), and maintaining records.
• Proven performance in earlier roles.
• Must have a valid driver’s license from the employee’s state of residence and be insurable by St. Jude's insurance carrier.
• Must attain Licensed Unarmed Security Officer certification for the State of Tennessee within 60 days of employment.

Skills

• Evaluates situations quickly, foresees problems, and selects effective solutions; modifies approach if appropriate.
• Pilots new approaches with a curious and open mind; seeks out improvements and opportunities.
• Inquires effectively to understand underlying needs/issues and provides relevant responses.
• Presents technical information and reports in a simple and concise manner.
• Engages with critical stakeholders to keep them abreast of updates and understand changes in plans.
• Plans well in advance with awareness of critical milestones and objectives; anticipates potential resource requirements or roadblocks and identifies alternatives.
• Thinks through competing priorities and sets realistic targets; builds in reviews and monitors progress to ensure quality and timeliness.
• Able to investigate and resolve security incidents with minimal supervision.
• Maintains up-to-date and accurate records of incidents and problems/issues.
• Showcases good understanding of security policies, procedures, and applicable laws (e.g., crime—felony, misdemeanor, federal, and state laws).
• Performs a wide variety of duties in support of security requirements with minimal supervision.
• Undergoes and clears necessary background checks and driving skills assessments.

Physical Demands and Working Conditions

• Successfully complete a physical/health screening examination by Occupational Health, including a drug screening; meet and maintain Campus Safety and Security physical requirements.
• Physical demands exceed those for sedentary work; must remain on feet for extended periods, stoop, kneel, crouch, lift, carry, push, pull, climb, balance, walk, and run.
• Run moderate distances and/or go up and/or down flights of steps.
• Read, interpret, and understand St. Jude Children’s policies and procedures.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.
• Maintain the ability to move about the workspace to access work surfaces, shelves, cabinets, drawers, and equipment at, below, or above the work surface.
• Work outdoors in all weather conditions and withstand exposure to inclement weather.
• Pass a criminal background investigation and maintain a clean motor vehicle driving record.

Pay

A reasonable estimate of the current salary range is $20.50 - $34.50 per hour.

Benefits

Explore our exceptional benefits at St. Jude.