Sr SDE - AFX, AFX

About the role

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("Cloud Computing"). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

The AWS Field Experience (AFX) team is looking for a passionate, innovative, results-oriented Senior Software Development Engineer to design and build the services that make it simpler for our field team to manage, maintain, and operate at scale. We build products and solutions that give our talented selling and marketing teams "superpowers" — letting them focus on the customer and helping them drive their business. We're handling massive scale, providing strategic data that drives the AWS business internally, and supporting one of the largest field sales organizations in the world.

As a Senior SDE on the AFX team, you'll have a unique opportunity to spearhead generative AI initiatives, building intelligent automation, insights generation, and scalable customer engagement systems that define the future of Customer Relationship Management at AWS. You'll architect and develop new services that collect and store metrics at internet scale, deliver critical capabilities to the field, and embed operational knowledge and best practices into everything we build. In addition, as part of the broader AWS Sales and Marketing organization, you will have the opportunity to influence the broader cloud strategy for AWS and potentially define future AWS products.

Responsibilities

• Architect and implement generative AI workflows that power intelligent automation for field sales operations
• Develop and optimize data pipelines that synchronize account data across systems (Salesforce, AWSentral, Partner Tools) at scale
• Drive technical strategy for signals architecture and entity resolution to improve account data quality and coverage
• Build APIs and services that encode operational best practices and reduce manual toil for the field organization
• Own end-to-end delivery of features from design through deployment, operating in an agile environment with high autonomy
• Mentor junior engineers, conduct design and code reviews, and raise the engineering bar across the team
• Participate in on-call rotations and drive operational excellence through monitoring, alerting, and incident response

Requirements

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave
• Sign-on payments and restricted stock units (RSUs)

Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

USA, TX, Dallas - 168,100.00 - 227,400.00 USD annually

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually