Sr. Scrum Master

Job Summary

The ideal candidate is a seasoned Scrum Master with strong project management experience, capable of thriving in a dynamic, fast-paced product delivery environment. This individual will be embedded within one or more user journey-aligned product pods, facilitating Agile practices and driving consistent, high-quality delivery across concurrent initiatives.

Responsibilities

• Facilitate all core Scrum ceremonies (daily standups, sprint planning, reviews, retrospectives, and backlog refinement) with consistency and intentionality
• Coach teams on Agile and SAFe principles, continuously improving delivery practices and team accountability
• Partner closely with Product Owners to ensure backlog items are well-defined, prioritized, and ready for execution
• Proactively identify and escalate risks and roadblocks before they impact delivery - owning resolution rather than waiting for direction
• Track and surface team progress, risks, and impediments to stakeholders and leadership with transparency and regularity
• Support PI Planning participation, including capacity input, dependency identification, and commitment tracking
• Maintain accurate capacity data and flag resourcing constraints early to enable proactive planning decisions
• Create and maintain project plans, sprint-level timelines, and status documentation in Confluence
• Collaborate with team on Jira hygiene within your pod(s) - ensuring tickets are appropriately structured, updated, and reflective of actual work in flight
• Manage complex cross-pod and cross-functional dependencies (particularly those where Core Framework work is a blocker or enabler for other product pods), ensuring nothing falls through the cracks
• Step into an active delivery environment quickly, establishing trust and cadence with an established team
• Ensure cross-pod and cross-functional alignment, particularly where dependencies touch Finance, Engineering, or Portfolio Operations

Core Competencies

• Strong command of Scrum frameworks, SAFe delivery practices, and PI Planning processes
• Excellent facilitation, conflict resolution, and team-building skills
• Clear, confident communication across technical and non-technical audiences - including executive stakeholders
• Proactive, accountable, and collaborative work style with a bias toward action and transparency
• Demonstrated self-starter who drives clarity and momentum without waiting to be directed; operates with a high degree of ownership and initiative
• Comfortable operating in foundational/platform delivery contexts where work is highly interdependent and visibility across the broader portfolio is essential
• Proficiency in Jira and Confluence; familiarity with Microsoft Office Suite and Outlook

Qualifications

• 3-5+ years of experience in a Scrum Master role, preferably within a product-led or technology organization
• CSM certification required; SAFe certification strongly preferred
• PMP or equivalent project management background preferred
• Bachelor's degree in a related field or equivalent professional experience
• Prior experience with technology or SaaS companies