Sr. Scrum Lead, Sales Technology

About the role

The Sr. Scrum Leader, Sales Technology is an experienced individual contributor who enables AI-First teams to deliver high-complexity business outcomes rapidly, predictably, and with disciplined execution. This role goes beyond traditional ceremony facilitation by serving as a senior delivery accelerator, flow optimizer, Agile coach, and AI-first operating model enabler across one or more high-complexity Sales Technology workstreams.

Responsibilities

• Lead Agile execution for up to two onshore and/or offshore Scrum or Kanban teams operating in high-complexity B2B Sales Technology workstreams.
• Champion AI-First ways of working by helping teams embed approved AI-assisted practices into planning, backlog readiness, requirements analysis, solution discovery, engineering support, test design, documentation, release readiness, and retrospectives.
• Facilitate outcome-oriented Agile events, including sprint or iteration planning, daily collaboration, backlog refinement, reviews, system demos, release preparation, and retrospectives, with emphasis on decisions, commitments, readiness, and follow-through.
• Coach teams, Product Owners, Functional Analysts, engineers, QA, and vendor partners on flow optimization, team ownership, inspect-and-adapt behaviors, Definition of Ready, Definition of Done, and continuous improvement.
• Drive transparency into delivery flow using metrics, dependency visibility, risk tracking, readiness signals, capacity indicators, quality measures, and improvement experiments.
• Anticipate, surface, and resolve or escalate impediments, ambiguity, dependency risks, delivery bottlenecks, and systemic blockers that affect speed, quality, confidence, or business outcomes.
• Partner with Product Owners and Product Managers to support short- and long-term release planning, backlog health, product outcome clarity, prioritization readiness, and team alignment to measurable business value.
• Career Development: Contribute reusable practices, AI-first delivery patterns, training, coaching approaches, and lessons learned to the Scrum Lead community of practice and broader Sales Technology operating model.

Requirements

• Bachelor degree in Computer Science, Business, Information Systems, Engineering, or equivalent work experience.
• 6+ years of total experience in Agile technology delivery, software delivery, product development, technology transformation, or related technology enablement work.
• Extensive experience leading teams, projects, delivery workstreams, or Agile execution in complex technology environments.
• Demonstrated ability to thrive in ambiguous, fast-moving, and evolving environments; ability to operate effectively in a matrixed environment with product, engineering, architecture, QA, DevSecOps, business, vendor, and leadership stakeholders.
• Experience serving as a Scrum Lead, Scrum Master, Agile Lead, Delivery Lead, Release Train support role, or similar Agile execution role for moderate-to-high or high-complexity workstreams.
• Demonstrated ability to guide and train Scrum or Kanban teams while influencing delivery outcomes without formal people-management authority.
• Extensive working knowledge of Agile, Scrum, and Kanban delivery approaches.
• Experience improving team flow, delivery predictability, transparency, roadblock resolution, dependency management, quality outcomes, and continuous improvement behaviors.
• Advanced facilitation, coaching, mentoring, conflict navigation, presentation, relationship management, stakeholder engagement, and communication skills.

Qualifications

• Extensive working knowledge of Agile, Scrum, Kanban, Lean, scaled agility, software development lifecycle practices, DevSecOps, CI/CD concepts, automated testing concepts, and product-based delivery models.
• Experience leading trainings, workshops, communities of practice, Agile maturity improvement, or coaching approaches for Scrum Leads and delivery teams.
• Experience using or enabling approved AI-assisted delivery practices, automation, analytics, or productivity tools within the software development lifecycle.
• Experience supporting AI-assisted software development, AI-enabled delivery analytics, intelligent testing, developer copilots, agentic workflows, or workflow automation.
• Familiarity with platforms and technologies such as Apptio, Target Process, GitHub, Salesforce/GB360, Seismic, Databricks, Microsoft Fabric, Power Platform, Power BI, workflow orchestration, enterprise integrations, or data enrichment platforms.
• Experience supporting production release coordination, change readiness, compliance evidence, release communication, and production support handoff in enterprise technology environments.
• Experience working with globally distributed teams, system integration partners, external vendors, managed delivery partners, and shared enterprise technology services.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!