Sr Scheduler - Digestive Health Clinic

Location: 4100 Park Forest Drive Suite 208, Traverse City MI
Schedule: Monday - Friday 8:00 AM - 5:00 PM

About the role

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.

As a Senior Scheduler you will work with patients, families, staff, and providers to schedule surgery, pre-op physicals, and testing in a timely manner. Your personal interaction and efficiency start the path for an exceptional experience of care, wellness, and healing. You will ensure that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances. Additionally, you will identify how prior authorizations can be managed more effectively in a more efficient manner. You will ensure that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc. You will oversee the process from start to finish. You will make sure scheduling tools are complete, accurate and up to date at all times, through the use of timely checking and updating from voice mail, e-mail, memos, intranet communication, etc.

Responsibilities

• Schedule surgery, pre-op physicals, and testing for patients in collaboration with families, staff, and providers.
• Ensure prior authorizations for surgical procedures are completed timely as required by individual insurances.
• Identify and implement improvements for managing prior authorizations more efficiently.
• Ensure documentation is complete for accurate billing of surgical procedures, including insurance verification and prior authorization.
• Oversee the scheduling process from start to finish.
• Maintain up-to-date and accurate scheduling tools by checking and updating voice mail, e-mail, memos, and intranet communications.

Requirements

• High school diploma required.
• Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree preferred.
• In lieu of an Associate’s Degree, 5 years’ experience in a highly demanding, customer-driven, fast-paced professional work environment with acute attention to detail, multifaceted work demands, and emphasis on quickly prioritizing and resolving a high volume of scheduling needs (preferably in a healthcare environment).

Benefits

• Grow: Tuition reimbursement, in-person and online development opportunities, and access to a career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Additional Information

Munson Healthcare requires all employees be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.