Sr SAP Basis Administrator (remote)

About the role

At Hallmark, our SAP Engineering and Operations team is responsible for the foundation that powers many of the company's most critical business capabilities. We support and continuously improve the SAP platforms that enable manufacturing, supply chain, distribution, finance, procurement, order management, and customer operations across the enterprise. Our team ensures that the systems behind Hallmark's products, production facilities, and business processes are secure, available, scalable, and ready to support the future of the company. The SAP Basis team is a core part of that mission, providing the technical leadership and operational excellence that keeps our SAP landscape running at its best. This is a U.S.-based remote role; due to state‑specific benefits regulations, Hallmark cannot consider candidates for remote positions who reside in Alaska, Hawaii, or Puerto Rico, or any country outside of the United States. We’re committed to creating a connected, collaborative culture, no matter where you are. You’ll have access to virtual tools, team support, and opportunities to engage and grow with us. This is a progressive role designed to grow with you; we’ll match the job level to your skills and experience so you can hit the ground running and keep building your career.

Responsibilities

• Administer and support SAP environments including SAP ECC, SAP S/4HANA, SAP SCM, SAP EWM, SAP Business Technology Platform (BTP), SAP Solution Manager, SAP Data Services, and related SAP technologies.
• Perform SAP installations, upgrades, enhancement packages, support packs, kernel upgrades, and system refreshes.
• Manage transports and technical changes across SAP landscapes.
• Monitor system performance, availability, capacity, and health to ensure service level objectives are achieved.
• Troubleshoot and resolve complex Basis-related incidents, problems, and system issues.
• Develop and maintain technical standards, procedures, and operational documentation.
• Administer and support SAP SCM and SAP EWM technical environments; monitor and maintain SCM and EWM system performance, integrations, background processing, and technical operations.
• Support implementation activities, upgrades, patches, refreshes, and transport management within SCM and EWM landscapes.
• Collaborate with Supply Chain, Warehousing, Manufacturing, and Logistics teams to ensure system reliability and performance.